Contract & Compliance Coordinator

Essential Functions

Provide billing and customer account support while partnering with Operations and Finance teams to ensureaccurateandtimelyrevenue recognition.

• Collectvalidate andmaintaintrip and service dataforaccurateclient invoicing.

• Collaborate with operations teams to ensure daily transportation activity is properly documented andsubmittedfor billing.

• Prepare review and process invoices and related billing documentation for assigned clients.

• Verify trip records mileage wait time no-shows cancellations and special services prior to invoice generation.

• Interpret transportation contracts service agreements and pricing schedules to ensureaccurateinvoicing and compliance with billing requirements.

• Process weekly monthly and contract-specific billing cycles within established deadlines.

• Resolve billing discrepancies payment issues and client inquiries ina timelyand professional manner.

• Monitor accounts for payment discrepancies andassistinidentifyingbilling errors or revenue leakage opportunities.

• Communicate directly with clientsregardinginvoices billing questions and supporting documentation.

• Generate billing reports invoice summaries and other client-requested reporting.

• Maintain rate schedules contract pricing and billing system data to ensure invoice accuracy.

• Ensure billing practicescomply withtransportation contracts broker requirements service level agreements company policies and applicable regulations.

• Maintainaccuratedocumentation to support audits customer reviews and internal controls.

• Meet established productivity accuracy and service standards.

• Support andassistoperations when needed with driver safety compliance reporting and documentation.

• Perform other duties as assigned.

Qualifications

Education

• Associate degree in Business Administration Accounting Finance ora relatedfield preferred.

• An equivalentcombination of education and relevant experience may be considered.

Experience

• Two (2) years of experience in billing invoicing accounts receivable customer service administrative support or a related field preferred.

• Experience in transportationlogistics healthcare transportation or contract-based billing environments preferred.

• Experience using billing accounting ERP scheduling or transportation management systems preferred.

Knowledge Skills & Abilities

• Strong attention to detail and commitment to data accuracy.

• Ability to analyze billing data andidentifydiscrepancies.

• Strong organizational prioritization and time management skills.

• Excellent customer service verbal communication and written communication skills.

• Proficiencyin Microsoft Excel Outlook Word and reporting tools.

• Ability to handle sensitive financial and client information with discretion and confidentiality.

• Ability to work independently while collaborating effectively across departments.

• Strong problem-solving andcritical-thinkingskills.

• Ability to interpret contracts pricing schedules and billing requirements.

• Ability to learn and navigate multiple software systems and databases.

Success in This Role

Success in this position isdemonstratedby:

• Accurate andtimelyinvoice generation.

• Minimal billing errors disputes and rework.

• Prompt resolution of client billing inquiries.

• Consistent compliance with contract requirements and company policies.

• Strong working relationships with operations finance and clients.

• Effective supportofrevenue collection and cash flowobjectives.

Physical Requirements

• Ability to remainstationaryand work at a computer for extended periods.

• Ability to occasionally move files records and office materials weighing up to 20 pounds.

• Ability to communicate effectively in person by phone and electronically.

This is an on-site role in our Hudson MA office.