Content Operations Associate Ask JPMC

Embark on a career path where yourcontent skillsand operational mindsetdirectly enhance user journeys and confidenceforourAsk JPMC help a ContentOperationsAssociate inEmployee Experienceyou will play a contributing role in shapingour internal servicing experience by planning creating and structuringknowledgecontent that specialists use to answer questions and resolve involved in the end-to-end lifecycle of content streamlining production scheduling anddistributionworkflows to ensure qualityconsistencyandtimelydelivery.

You will collaborate with HR and Chief Administrative Office (CAO) subject matter experts to understand and simplify processes and policies into streamlined easy-to-digest content. Youll be responsible for ensuring content is AI-ready across a range of topics including pay benefits hiring and onboarding.

At the Associate leveldemonstrateyourproficiencyin core content craftand deliveryskills while continuously developing yourexpertisein these and other design areas. Your work will have an impact on enhancingemployeeexperience and building confidence in our products and services.

Job responsibilities

• Plan and create engaging user-friendly content forknowledge articles and adhere to the firms standards and best practices.
• Structure and organize content usinginformationarchitecture principles to enhance user experience andfacilitateeasy navigation within products and services.
• Collaborate with cross-functional teams to ensure content aligns with user needs business goals and accessibility guidelines.
• Draft clear and concise content to communicate complex concepts effectively.
• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.
• Use your skills in data analytics and digital proficiency to deliver results aligned with business strategy.

Required qualifications capabilities and skills

• 2 years of experience or equivalentexpertisein contentediting writingcommunicationsoperationsor a related field
• Experience in creating content architectures storytelling techniques and clear and concise writing thatfacilitatequality customer experiences
• Advanced skills in written and verbal communication ensuring clarity in all messaging
• Highly organized and detail-oriented with project management experience

Preferred qualifications capabilities and skills

• Proficiencyin using content management systems(HTML knowledge is a plus)
• Interest and familiarity with AI and LLMs
• Ability to manage diversestakeholderfeedback
• Experience adhering to style guidesand design system guidance