Contact Center Representative-PreService II

We are searching for a Contact Center Representativesomeone who works well in a fast-paced hospital setting. Youll field general inquiries from patients and physicians for information related to scheduled appointments and procedures insurance verification My Chart and customer service needs confirm correct payer plan verifies coverage and eligibility documents authorization requirements and updates demographic information in the EMR checks referral status provides information on My Chart enrollment and provides other necessary information to ensure a positive patient experience.

Do you think youre the right person for the job

Job Duties & Responsibilities
Answering inbound or making outbound calls to customers with queries in relation to their account in a timely efficient and professional manner
Contact Center Pre-Service Insurance Verification Responsibilities
Complete and submit required approval forms to responsible party. Ensures the insurance referral has been obtained prior to date of service
When applicable prepares estimate for patient out-of pocket responsibilities using E-Pro software
Responsible for reviewing assigned work queues and prioritizing appointments by day of week and financial risk

Requirements
High School Diploma/GED
Two (2) years of contact center customer service and/or other experience in a healthcare setting (Associate or Bachelors degree may be substituted for the experience requirement)
Medical scheduling and patient registration knowledge
Understanding patient privacy requirements for protected health information (PHI)
Basic knowledge of best practice standards for customer service and management of customer expectations

Preferred:
Bilingual: English and Spanish
Previous experience with insurance claims filings dealing with Surgery or Radiology
Previous experience with Epic helpful