Consumer Loan Professional

Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Your daily responsibilities will include servicing existing and potential customers collecting delinquent accounts and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes point in daily administrative tasks to ensure proper completion.Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance!

Responsibilities and Essential Duties:

• Processes credit loan applications presents loan solutions based on customer needs and enthusiastically presents all available sales products.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Maintains a cash drawer including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Establishes and maintains exceptional rapport with customers interacting with expertise to address concerns answer questions and assist them with their needs.
• Assists the Branch Manager with escalated customer issues concerns or past due balances consistently following and applying Mariner policies and procedures.
• Supports internal and external compliance directives and assists in completion of periodic branch audits.
• In managers absence coordinates functions and daily operational issues through communication with the District Manager.
• Applies Federal State and Local Application Consumer laws to ensure compliant actions.
• Serves as a team lead for the branch providing mentorship guidance and training as needed on Mariner practices and industry knowledge.
• Supports management to drive positive effective and productive company practices and assist in advancement of business growth such as filling in for relief assignments or helping with New Branch Openings.
• Consistently displays and encourages behaviors consistent with Mariner Finance values such as carrying out Mariners mission statement and Customer Obsession (GLAD).
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications:

• Minimum of five (5) years of experience in a customer service or sales position with four (4) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.

• Two (2) years of successful experience as an Assistant Branch Managerat Mariner Finance LLC or any affiliate or subsidiary demonstrating a comprehensive understanding of Mariner Finance LLCs internal operations systems and processes.
  • For all purposes herein experience as a Branch Manager Trainee Operations Manager Trainee or Branch Manager at Mariner Finance LLC or any affiliate or subsidiary may be considered in combination with or substituted for experience as an Assistant Branch Manager.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office and all financial services programs utilized within the branch.
• Demonstrated ability to complete essential duties/functions in a timely accurate manner.
• Demonstrated problem-solving skills project leadership skills and interpersonal skills in demanding situations.
• Must have in good standing applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation as necessary with applicable regulatory agencies.

Preferred Qualifications:

• Bachelors degree in a discipline such as Business Accounting Finance Administration Economics; or military rank (e.g. E-4 W1 or O1 and above).
• Bilingual fluency in Spanish/English.

Key words:

#hiring #fulltime #career

Consumer loans lending opportunity training outbound calling sales bonus hourly base pay financial industry benefits collections advancement set schedule career health insurance dental insurance vision insurance paid time off holidays.

Hours of Work:

Monday Wednesday Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Benefits:

For information regarding our benefits please visit: Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue workplace.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice. The base salary offered within the posted range will be determined based on a variety of job-related factors including relevant skills qualifications experience and internal equity.

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