Concierge & Back Office Support

THE COMPANY

Cogir Senior Living based in Scottsdale Arizona proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive growth-focused environment for our team members.

At The Virginian by Cogir our culture is rooted in the core values of human focus creativity and excellence which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages training and growth opportunities.
• Early access to paycheck.
• Health Dental Vision and Life Insurance.
• Paid Vacation Holidays and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge and Back Office Support will serve a dual role at The Virginian . This role will serve as a Concierge and provide Administrative support for the Leadership team. We are seeking a dynamic Administrative professional who is the first point of contact with our residents families visitors and guests. Must hold a valid Drivers License to assist with Valet service. The ideal candidate will be adaptable maintain a high level of confidentiality and be a problem solver.

The Concierge role will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries coordinating resident services and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone directing calls and inquiries as needed.
• Greet all families residents guests and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation activities or appointments.
• Support management with administrative tasks such as data entry scheduling or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.
• Additional Administrative tasks will be assigned by the community leadership team

Ideal Schedule: Tuesday-Saturday (8 Hour shifts)

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience Competencies and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel retirement community or office setting is required.
• Working knowledge of various computer systems including Word Excel and Outlook.
• Patience and willingness to assist our residents visitors and team members.
• Friendly assertive professional outgoing multitasked and organized.
• Excellent communication skills.
• Availability to work flexible shifts including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.