Concierge Activities

A Concierge Activities Agentis responsible to check in guests while on vacation. Youll use your outstanding customer service skills to:

Welcome our guests for check in

Sell tickets to enhance the guest experience while on vacation

Schedule:

8AM - 9PM times may vary

Works weekends and holidays

Why Join Us

• We are growing.
• We love our customers and they love our products.
• We understand luxury travel and discerning clients.
• We have room for a passionate customer obsessed team members.
  
  How do we invest in you
• You earn $16 per hour.
• You begin with comprehensive engaging training on all processes.
• Work-life balance our administrative assistants typically work no more than 40 hours weekly.
• Professional growth and career advancement is supported through a variety of development programs as well as opening new locations.
• Customizable benefits package including 401k match variety of medical plans dental vision and tuition reimbursement!

• What you will be doing:
  Welcome guests the day of arrival helping with transportation to the tour and making sure that all parties required to tour attend as scheduled.
• Assist customers with making reservations to local area shows & attractions & general area information.
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation accommodations premiums and promotions.
• Handle situations with dissatisfied guests and create resolutions.
• Maintain an upbeat positive and motivated demeanor especially when interacting with Hilton guests coworkers and managers.
• Use Excel spreadsheets to track tour data NQ information shuttle pickups and premium issues.
• Assist management with special projects.
• Ensure the privacy and security of confidential information about guests.
  

You will do well in this position if you:

• Thrive on providing an incredible customer experience.
• Enjoy face to face interactions with customers and associates.
• Learn computer systems quickly.