Concessions Management Specialist
Job Location:
Asheville, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
You will serve as a Concessions Management Specialist in Blue Ridge Parkway.
SALARY:
GS-11: $74678 (step 1) to $97087 (step 10)
GS-12: $89508 (step 1) to $116362 (step 10)
At the full performance level (GS-12) the major duties of this position include but are not limited to the following:
- Collects compiles and maintains qualitative and quantitative data related to commercial services (e.g. utilization statistics correspondence and rate request data). Performs analyses of collected data (historical and current) for use in feasibility studies comparability studies and other studies.
- Reviews applicable laws regulations policies guidelines and contract language in order to develop an understanding of the regulatory framework guiding the management of the Commercial Service Program.
- Helps commercial service providers understand applicable regulations and policies. Informs commercial service providers of legal and procedural changes that influence daily operations. Develops prospectuses and negotiates new and existing contracts.
- Evaluates commercial services to ensure that services are provided in accordance with contract provisions and Park Service regulations. Ensures reporting provisions of contracts are met along with the payment of concession franchise fees.
- Works with the Commercial Services Team in maintaining close contact with key NPS staff (e.g. maintenance interpretation) to ensure collaboration between the Commercial Service Program and other park divisions.
Duties will be developmental in nature when filled below the full performance level.
- Must be a U.S. Citizen or National.
- Appointment subject to background investigation and favorable adjudication.
- Males born aftermust be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more visit possess and maintain a valid drivers license throughout employment.
- You may occasionally need to wear a uniform and comply with uniform standards. A uniform allowance will be provided.
- You may be required to work on-call evenings weekends holidays overtime and shift work.
- You may be required to occasionally travel overnight away from home. You must obtain a government charge card for travel purposes.
- You are required to complete training obtain and maintain a government credit card with travel and purchase authority.
- A financial disclosure report will be required within 30 days of appointment.
As a condition of employment for accepting this position you may be required to serve a 1 year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Under applicable law the employment of an individual serving a probationary period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
All qualifications must be met by the closing date of this announcement - 09/17/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300 Subpart F.
For current Federal employees if hours worked per week are not included on your resume you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees your resume must state either full-time (or 40 hours a week) or part-time with the number of hours worked per week to ensure proper crediting of specialized experience.
GS-11:
To qualify for this position at the GS-11 grade level you must have at least one of the following minimum qualifications by close of the announcement:
Experience: To qualify you must possess at least one full year of specialized experience equivalent to the GS-09 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: ensuring visitor services are provided in accordance to contract provisions; ensuring administrative requirements are being provided in accordance to contract provisions; analyzing revenue and other trends; prepares recommendations for management consideration; and acts as the parks point of contact for concession providers and regional offices under guidance and supervision. You must include hours per week worked.
-OR-
Education: Successful completion of at least 3 years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. You must include transcripts.
-OR-
Combination of Education and Experience: Successful completion of a combination of education and experience as described above. To combine education and experience first take the number of semester hours or equivalent earned towards a graduate degree in excess of 36 semester hours and divide by 18 semester hours or equivalent. Then take the number of months of experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts.
GS-12:
To qualify for this position at the GS-12 grade level you must have the following minimum qualifications by close of the announcement:
Experience: To qualify you must possess at least one full year of specialized experience equivalent to the GS-11 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: ensuring visitor services are provided in accordance to contract provisions; ensuring administrative requirements are being provided in accordance to contract provisions; analyzing revenue and other trends; prepares recommendations for management consideration; and acts as the parks point of contact for concession providers and regional offices. You must include hours per week worked.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name school name grades credit hours earned major(s) grade point average or class ranking and date the degree was conferred if applicable. A typed list of courses grades semester/quarter hours GPA etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable but if you are selected for this position and you used your education to qualify you must provide official transcripts before you begin work. Additional vacancies may be filled using this job announcement. Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Foreign Education: To receive credit for education completed outside the United States you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated visit: information
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position existing work at the higher grade level and recommendation by the positions supervisor.
A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS).
All DOI employees their spouses and minor children may not acquire or retain any claim permit lease small tract entry or other rights granted by the Department in Federal lands with limited exceptions. Additional ethics prohibitions can be found here DOI Ethics Prohibitions U.S. Department of the Interior.
Physical Demands: Concession facilities include (but are not limited to) front and back of the house locations at hotels commercial kitchens restaurants retail facilities warehouses employee housing stable operations marinas and assigned landscapes. While some work is performed in an office setting the position requires familiarity with park resources and concession facilities and services which may include may require hiking on park backcountry trails overnight stays in the backcountry which require carrying a heavy backpack horseback riding bicycling rafting extensive walking etc. There may be some requirements to travel on water vessels and small aircraft. A current drivers license may be required.
Work Environment: For work conducted in the office environment the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (e.g. use of safe work practices with office equipment avoidance of trips and falls). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings training programs conferences and site visits. For work conducted in the field the risks involve those typical for visitors of the Park and may include confrontations with wildlife and exposure to the elements. Depending on the Park risks may involve those customary when working with or riding horses being a passenger on a boat working in and around historic structures hiking on challenging terrain and being a passenger or driver of a motor vehicle.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
