Job Description

The College of Engineerings Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team.

About this Opportunity

Reporting to the Associate Director of Computing the Computer Support Technician 1 is responsible for providing front-line technical support across multiple operating systems resolving user issues and maintaining reliable access to software hardware and network resources. The role also supports classroom technologies assists with device deployment and lifecycle management and contributes to team operations to ensure effective computing services across campus environments.

Key Responsibilities

End-User Support and Technical Assistance (40%)

• Deliver front-line on-site technical support for Windows macOS and Linux systems.
• Respond to support requests through the College ticketing system; triage issues resolve routine problems and escalate complex issues as needed.
• Troubleshoot hardware software account access networking printing and peripheral issues.
• Support Microsoft 365 applications University platforms and software deployments via Microsoft Configuration Manager.
• Assist users in classrooms labs offices and collaborative spaces across multiple buildings.

Instructional and Classroom Technology Support (20%)

• Maintain and support classroom technologies including projectors displays Zoom Rooms AV systems and presentation equipment.
• Ensure technology readiness for classes presentations and events.
• Support teaching and learning tools such as Canvas and Panopto.

Operational support and Team Collaboration (20%)

• Assist with the development and maintaining of technical documentation and knowledge base content.
• Provide occasional evening or after-hours support as needed.

Device Deployment and Lifecycle Management (10%)

• Assist with deploying setting up maintaining and retiring desktops laptops printers and other related equipment.
• Support workstation setup system configuration software installation hardware upgrades and equipment moves.
• Help manage devices using tools such as JAMF and Microsoft Configuration Manager/Intune device management solutions.

Student Computer Lab and Shared Computing Environment Support (10%)

• Assist with maintaining student computing labs and shared systems under supervision to ensure they are working properly.
• Support Linux-based remote desktop systems and shared resources with guidance from senior staff.

Required Qualifications

To be considered for this opportunity your application must demonstrate that you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Minimum Qualifications

• One year of experience supporting computerized information systems.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager

Additional Qualifications

• Experience supporting Windows macOS and Linux in academic or enterprise environments.
• Experience supporting student labs classrooms or shared instructional spaces.
• Familiarity with: Microsoft 365 Google Workspace Active Directory JAMF Microsoft Configuration Manager (MCM) Canvas Panopto Zoom Rooms.
• Experience supporting Dell Lenovo and Apple hardware.
• Strong troubleshooting skills across hardware software AV systems and peripherals.
• Ability to explain technical concepts to users with varying technical expertise.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience with asset tracking and lifecycle management.
• Ability to work both independently and collaboratively within a team.
• Commitment to delivering responsive respectful and reliable technical support.

About the Team:

Together with world-class partners the University of Washingtons College of Engineering is developing a new generation of innovators. A national leader in educating engineers each year the College turns out new discoveries inventions and top-flight graduates all contributing to the strength of our economy and the vitality of our community. As a College of Engineering employee you can help create a real impact for our students faculty friends and fellow staff while joining a community of innovators committed to building a culture where all members thrive are valued and feel a sense of belonging. To learn more about the College of Engineering please visit Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.