Complex Rooms Director

Position Summary - Pay Range $120000 - $140000 Annually

The Rooms Division Manager is responsible for the overall leadership direction and performance of the hotels Rooms Division operations including Front Office Guest Services Housekeeping Reservations and other related departments as assigned. This role ensures exceptional guest experiences operational excellence strong financial performance and adherence to luxury service standards throughout all aspects of the guest journey.

Essential Functions

• Must adhere to the companys Service culture 4 Keys to creating guests for life.
• Must participate in all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform/business attire and nametag.
• Oversee the daily operations of the Rooms Division including Front Desk Guest Services Housekeeping Reservations PBX Bell/Valet and other related departments as applicable.
• Ensure the highest level of guest service and operational excellence across all guest touchpoints from pre-arrival through departure.
• Monitor daily arrivals departures VIP guests group activity occupancy levels and special requests to ensure a seamless guest experience.
• Maintain strong communication and collaboration between Rooms Division departments and key resort partners including Sales Revenue Food & Beverage Engineering and Spa.
• Ensure all guest rooms public areas and service areas meet cleanliness presentation maintenance and luxury brand standards.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive friendly courteous and service oriented manner.
• Have a thorough knowledge of HMS system and able to train others.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Must have through knowledge of Front Desk operations including and not limited to Front desk PBX bell/valet be able to troubleshoot issues that arise and provide solutions.
• Maintains close communication with the Director of Operations/Area General Manager and other department heads.
• Assistance in developing annual budget and preparation of action plans.
• Participate in monthly forecasting and weekly scheduling; daily reviews operating results and take immediate corrective action as required.
• Monitor oversold dates to ensure the maximization of rooms revenue.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance monitor credit report and maintain close observation of daily house count.
• Maintains high visibility with team members and guests.
• Respond to all guest requests in accordance with Hotel guidelines.
• Monitor all V.I.P.s special guests and requests.
• Motivate coach counsel and discipline all Front Office personnel according to hotel standards.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Abide by all hotel policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Minimum of 1 year of Front Office management experience.
• Must be able to multitask and possess strong communication and interpersonal skills.
• Strong public relations skills (especially in relation to hotel guests).
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• Weekend and holiday availability is required as well as flexibility with work schedule.
• The scope of the position may sometimes require a work week over 40 hours including nights weekends and holidays.
• Medium work - Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
• Frequently standing up behind the desk and front office areas.
• Occasionally role requires sitting at the desk in front of the computer for an extended period of time.

Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may be subject to changes or revisions by Peregrine Yountville Management LLC at any time with or without notice.

Peregrine Yountville Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws.

Peregrine Yountville Management LLC participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.

Required Experience:

Director