Communications and Marketing Generalist Specialist II

Description of Job Duty:

The Printing Services Manager provides operational administrative and strategic leadership for Tennessee Tech Universitys Printing Services unit overseeing daily print operations delivered through a managed services contract while ensuring alignment with university standards service expectations fiscal controls and institutional priorities.

This position serves as the universitys primary point of accountability for print services managing vendor performance production workflows budgeting compliance and customer service for campus-wide printing needs. The Printing Services Manager exercises independent judgment in coordinating resources resolving operational issues monitoring contract deliverables and recommending service improvements to support academic administrative enrollment and marketing initiatives.

Operating with a high level of autonomy the role bridges internal university stakeholders and contracted print personnel to ensure consistent efficient and high-quality printing services that reflect Tennessee Techs brand stewardship responsibilities and service expectations.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Print Operations & Service Management

Oversee day-to-day printing operations provided through the managed services contract ensuring timely accurate and high-quality production of university print materials. Serve as the on-site operational lead for all print services addressing workflow challenges service issues and production priorities as they arise.

Vendor & Contract Oversight

Act as the universitys primary liaison with the managed services provider. Monitor vendor performance against contractual obligations service-level agreements turnaround times quality standards and staffing commitments. Identify concerns document issues and work collaboratively with the vendor to resolve problems and improve service delivery.

Fiscal Management & Cost Control

Manage the Printing Services budget including tracking expenses monitoring chargebacks reviewing invoices and ensuring compliance with university financial policies. Analyze print usage trends and costs recommend efficiencies and support responsible stewardship of university resources.

Customer Service & Campus Coordination

Serve as the main point of contact for campus departments utilizing Printing Services. Consult with clients to determine project needs timelines specifications and delivery requirements. Resolve service concerns and ensure a consistent professional customer experience across academic and administrative units.

Workflow Planning & Production Coordination

Coordinate print production schedules job prioritization and workload distribution in collaboration with contracted staff. Ensure workflows support high-demand periods such as recruitment cycles commencement major events and academic deadlines.

Quality Control & Brand Alignment

Ensure printed materials meet university quality expectations and brand standards working in coordination with Communications & Marketing leadership when needed. Monitor output for accuracy consistency and professionalism.

Staff Oversight & On-Site Leadership

Provide day-to-day operational direction to contracted print staff working on campus. Establish expectations monitor performance support training needs and escalate staffing or performance concerns through appropriate vendor channels. Supervise student workers assigned to Printing Services as applicable.

Equipment Inventory & Facilities Coordination

Oversee the proper use and care of printing equipment and facilities in coordination with the managed services provider. Monitor supply levels report equipment issues and coordinate maintenance or service needs to minimize downtime.

Reporting Assessment & Continuous Improvement

Prepare operational summaries usage reports and performance assessments for Communications & Marketing leadership. Recommend process improvements technology enhancements and service adjustments based on data campus needs and institutional priorities.

Ability to move throughout print facilities lift or move print materials and supplies (up to 50 lbs) and stand or walk for extended periods as required for operational oversight.

Typical hours are MondayFriday 8:00 a.m.4:30 p.m. Additional hours may be required during peak production periods or major university events.

Applicants are required to electronically upload a cover letter resume copy of transcripts (official transcripts required upon hire) and complete contact information for three references. References will be contacted at a later date. Submission of materials is the applicants responsibility. Applications without all required materials are incomplete and will not be considered.

Salary:

Level P2 Grade 11.

Benefits Information:

The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month one sick leave day per month and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university) retirement optional 401k and educational benefits.

Minimum Qualifications:

Bachelors degree from an accredited institution OR an equivalent combination of education and progressively responsible experience totaling six (6) to eight (8) years. Relevant experience may be substituted for formal education with directly applicable print operations or production management experience considered essential to successful performance in this role.

Minimum of five (5) years of directly relevant experience in printing services print production operations managed print environments or commercial/institutional print settings includinghands-on technical experience operating and troubleshooting press equipment.

Demonstrated technical proficiency with commercial or institutional printing equipment such as digital offset or high-volume production presses and an understanding of press setup calibration and quality control requirements.

Demonstrated experience overseeing or coordinating vendors contractors or outsourced service providers.

Strong working knowledge of print production workflows scheduling quality control and operational coordination.

Experience managing operational budgets invoices chargebacks or cost controls.

Excellent organizational communication and problem-solving skills with the ability to exercise independent judgment in a service-driven environment.

Preferred Qualifications:

Experience working in higher education or a large complex organization.

Experience managing or overseeing a managed services or outsourced operational contract.

Familiarity with institutional branding standards and print quality expectations.

Experience supervising staff contractors or student workers.

Knowledge of procurement contract compliance or vendor performance management.