Commercial Sales Director

Freshworks is seeking an experienced Commercial Sales Director to lead a team of Commercial Account Executives driving new business revenue within our Commercial customer segment (250-500 employees).

Reporting directly to Mark Ripley VP of Sales of Mid-Market and Commercial this leader will manage a team of individual contributor sales representatives with direct responsibility for day-to-day execution coaching and performance against pipeline conversion forecast accuracy and revenue targets.

This is a front-line sales leadership position requiring someone who has directly managed and developed individual contributor reps in a SaaS sales environment and who thrives in a hands-on in-the-field coaching role.

The ideal candidate combines strong sales fundamentals with hands-on coaching ability. They can set clear expectations develop AEs skills manage day-to-day execution and partner across the organization to help the Commercial segment scale.

What Youll Do

• Lead coach and develop a team of Commercial Account Executives establishing a high bar for performance accountability and execution.

• Execute Freshworks Commercial sales strategy within your team aligned with broader North America and company growth objectives.

• Own revenue performance for your team including pipeline generation forecasting deal execution productivity and quota attainment.

• Actively participate in and support deals including joining customer calls reviewing proposals and helping reps navigate objections and close business.

• Establish strong pipeline inspection and forecasting discipline within your team providing clear and accurate visibility into performance risks and opportunities.

• Recruit hire onboard and retain top sales talent as your team grows.

• Partner closely with Marketing Solution Engineering Customer Success Revenue Operations and other functions to support your teams execution.

• Drive consistent use of sales process methodology and tools (e.g. Salesforce) across the team.

• Provide ongoing coaching and skill development to reps at all experience levels from ramping new hires to seasoned individual contributors.

• Foster a positive high-energy team culture that supports collaboration accountability and growth.

• Represent your team within the broader Commercial sales leadership organization and contribute to territory planning headcount planning and go-to-market execution.

Qualifications :

• 8 years of progressive sales and sales leadership experience ideally within enterprise or commercial SaaS organizations.

• 35 years of sales leadership/management experience directly managing individual contributor sales representatives.

• Demonstrated success building coaching and leading a high-performing sales team.

• Deep understanding of SaaS sales cycles including prospecting discovery demo procurement negotiation and closing.

• Proven track record of consistently delivering against revenue targets both personally as an individual contributor and as a people leader.

• Strong command of pipeline management forecasting and sales productivity metrics.

• Demonstrated ability to coach reps of varying experience levels while creating a culture of accountability and high performance.

• Strong communication skills and presence comfortable engaging with customers and internal stakeholders.

• Ability to operate effectively in a fast-moving environment balancing team management with hands-on deal support.

• Experience with CRM and sales engagement tools (e.g. Salesforce).

• Experience in a high-growth SaaS environment is highly desirable.

Success in this role means building a high-performing motivated Commercial sales team that consistently meets or exceeds quota.

You will develop reps into stronger sellers create consistency in pipeline and forecasting accuracy and build a repeatable sales motion that scales with the teams growth.

Most importantly you will build a team culture where reps want to stay grow and do their best work turning individual talent into a durable competitive advantage for Freshworks.

Additional Information :

Were committed to building a workplace that reflects the diverse world we serve. At Freshworks youll find inclusive teams flexible thinking and opportunities to grow your career - while making work better for millions. 

If this sounds like a journey you want to be part of wed love to meet you. Lets building something refreshing together. 

The annual base salary range for this position is $177000 - $194020 Base Salary. This role is also eligible for variable compensation. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time