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Commercial Retention Specialist

Optimum

Job Location:

New York City, NY - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (30 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Are you looking to Optimize your life Start your exciting path to a rewarding career today!

We are Optimum a leader in the fast-paced world of connectivity and were seeking driven and enthusiastic professionals to join our team empower lives fuel businesses and drive innovation. Connectivity is now longer a luxury but a necessity. A career at Optimum means youll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. Our successes now and in the future are powered by our amazing product a commitment to our people and culture and the connections we make in our communities.

If you are resourceful collaborative and passionate about delivering consistent excellence Optimum is for you!

Job Summary

If you are looking for a career that will allow you to better partner with customers so you are a true advisor- look no further!A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade call is a sales opportunity that can lead to a great impression of the Optimum Specialist will be required to educate & offer products and services that would most benefit the customer. Great base commission opportunity!

Responsibilities

Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology product and service sales retention targets in a commission driven environment by retaining customers who are at risk of terminating service or rewarding loyal customers through explanation of the overall value features and benefits of all products and services offered by Optimum including communicating competitive offers to customers for comparison.
Utilizing tools and resources as well as navigate the multi-product customer billing systems to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries.

Qualifications

High School diploma or GED required.
Call center experience required previous technology and/or cellular sales or equivalent experience preferred.
Must be comfortable working in a fast-paced conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured commission driven environment.
Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
Computer skills using Windows based systems including databases & billing systems required.
Ability to work flexible hours including evenings weekends holidays and overtime as required.
Applicants must live within a 50-mile radius from their designated Training Center located at 930 Soundview Ave Bronx NY 10473.

At Optimum every action and interaction we take part in is driven by our three Guiding Principles: Do Whats Right Drive One Optimum and Make It Happen. These arent just words they help us build trust create real community and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. Its all part of the bigger picture of Be The Difference where each employee knows they have the power to enact real change share new ideas and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team. Together well shape the future of connectivity.

All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Companys discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time we do not provide visa sponsorship for employment.

Required Experience:

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