Commercial Office Supervisor

City of Springfield
is seeking applicants for
Commercial Office Supervisor

Department:Office of Public Utilities
Division:Commercial Office Manager
Work Location:
CWLP COMMERCIAL OFFICE
SPRINGFIELD Illinois 62701
United States
Work Hours:Monday Friday 8:30 am 5:00 pm
Starting Rate:$42911.50-$58445.01
Eligibility Requirements:Open to All Applicants
Union:Non-Union Position
Final Date to Apply:10/4/2026


Primary Duties and Responsibilities:

• Dually supervise Customer Service staff in the call center and the walk-in area. Implement and adhere to standard operating procedures.
• Assist the Senior Commercial Office Supervisor with all aspects of the Project Relief Program.
• Directly supervise staff in handling complex customer complaints. Correspond with customers both by telephone and in person to resolve problems.
• Assist Senior Commercial Officer Supervisor with all aspects of the Limited Metering Program.
• Enforce the attendance monitoring program schedule and monitor employee time off schedule rotate daily shift coverage and overtime approval based on operational needs.
• Recommend and implement improvements on carious Customer Service processes to ensure proficiency and efficiency in accommodating customers.

Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.

To be eligible to apply current City employees must have completed their probationary period and attained certified status in their current position.

Benefits:

• Health Dental Vision and Life Insurance
• Free Health Clinic
• Pension Plan
• Deferred Compensation
• 4 weeks paid parental leave
• 14 paid holidays
• 10-25 paid vacation days based on years of service
• 12 paid sick days annually
• Tuition Reimbursement

If assistance in applying is required please notify the Office of Human Resources at or