Collections Data Analyst

IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOFs Customer Operations Division has oversight of the Department of Finance business centers City Registers Office and the Land Records Adjudication and Collections divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The division is also responsible for recording property transfers adjudicating parking and camera
violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.

The Collections Division is responsible for managing the full life cycle of the Department of Finances enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses. The debt collection process involves specialized professional collectors experienced in the art of negotiation who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance including notices telephone dunning outside collection agencies and special projects aimed at locating and taking enforcement actions against assets.

The Data Analytics & Debt Segmentation Unit is responsible for the extracting measuring and monitoring performance for the Collections Division. The unit is seeking a Collections Data Analyst to proactively contribute to collections strategy by delivering comprehensive analytics strategy and reporting that measures collections strategies and Collection Agents performance across multiple dimensions. The ideal candidate will also serve as Data Analyst on projects related to operational and organizational change reporting and analytics.

Reporting to the Unit Head of Collections the selected candidates duties and responsibilities will include but not be limited to the following:

-Develop reports & dashboards to identify areas of opportunity and provide insights.
-Use statistical tools to produce and develop ad hoc reporting tools to monitor and analyze collections performance to identify risks and opportunities within the operation & Collections inventory
-Leverage multiple databases containing collections information to create a set of reports to provide actionable insights to improve collections & agents performance. Reports will encompass agents performance operational dashboards debt-type reporting originating agency reporting and ad-hoc reports.
-Support Collections objectives working with our System Modernization and FIT teams using data extraction data manipulation and summarization techniques to provide ad hoc analysis deep dive assessments and root cause analysis to support decision making including recommended changes to treatment of debtors.
-Closely monitor operational KPIs to ensure consistency in execution & trends making recommendations to direct supervisor and Management team on potential improvement to better address collections situations with focus on increasing profitability.
-Develop reporting to assess performance & quantify benefits of collections initiatives & strategies analyze and identify root cause for inventory fluctuations review existing documents procedures and systems.

Additional Information:

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Qualifications :

1. A masters degree from an accredited college in economics finance accounting business or public administration public health human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a Juris Doctor degree from an accredited law school and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; or in management or methods analysis operations research organizational research or program evaluation; or in personnel or public administration recruitment position classification personnel relations labor relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management. Eighteen (18) months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above; or

3. An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above; or

4. A four-year high school diploma or its educational equivalent approved by a states department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above; or

5. A combination of education and/or experience equivalent to 1 2 3 or 4 above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However all candidates must have a high school diploma and at least two years of experience as described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time