CMS Manager

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the worlds toughest challenges. World Services is a specialty branch of M&C Saatchi Group and we provide strategic communications behavior change and marketing support to Public Sector clients with special emphasis on the US Federal Government and State Local Tribal & Territorial leaders.

THE ROLE

M&C Saatchi World Services is seeking a highly organized and technically proficient CMS Manager to oversee the administration governance and optimization of content management platforms that support communications outreach stakeholder engagement and digital service delivery across a diverse portfolio of federal programs.

Working closely with communications content UX stakeholder engagement analytics and technical teams you will help ensure digital content remains accurate accessible discoverable and aligned with organizational objectives. You will serve as a key liaison between content creators business stakeholders and technical teams supporting content publishing workflows platform governance information architecture and ongoing platform improvements.

The ideal candidate combines strong content operations expertise with an understanding of digital platforms user experience and content governance. They are comfortable managing complex publishing environments supporting multiple stakeholder groups and ensuring content management systems operate efficiently while delivering exceptional user experiences

This is a hybrid role; however the ideal candidate will live in the District of Columbia Maryland and Virginia (DMV) region.

Key Responsibilities

• Administer and manage content management systems that support websites digital platforms stakeholder engagement initiatives and communications programs.

• Oversee content publishing workflows approval processes governance standards and quality assurance procedures.

• Support content authors editors and stakeholders by providing guidance on platform usage publishing standards and content best practices.

• Manage content inventories taxonomies metadata structures tagging frameworks and information architecture to improve discoverability and user experience.

• Coordinate content updates platform enhancements migrations and publishing schedules across multiple programs and stakeholders.

• Monitor content quality accessibility compliance governance adherence and platform performance to ensure content remains accurate and effective.

• Collaborate with communications UX analytics stakeholder engagement and technical teams to align content operations with organizational objectives.

• Support implementation and maintenance of content governance frameworks editorial standards workflows and documentation.

• Develop reports dashboards and performance summaries that provide visibility into content operations publishing activities and platform health.

• Identify opportunities to improve content workflows platform efficiency user experience and operational effectiveness.

• Support user acceptance testing platform enhancements system integrations and digital transformation initiatives.

• Maintain platform documentation standard operating procedures user guides and training materials.

• Provide training and ongoing support to content contributors and stakeholders across the organization.

• Stay current on CMS technologies digital publishing trends accessibility requirements content operations best practices and emerging platform capabilities.

Key Attributes

• Experience managing content management systems digital publishing platforms intranets websites or enterprise content environments.

• Strong understanding of content governance publishing workflows editorial operations metadata management and information architecture principles.

• Experience supporting communications digital engagement stakeholder engagement or content operations initiatives.

• Experience leveraging AI-enabled media planning audience targeting campaign optimization and performance measurement technologies.

• Curiosity in technology landscape and how AI is changing communications.

• Knowledge of CMS platforms such as Drupal WordPress Sitecore Contentful Sanity Adobe Experience Manager or similar enterprise content systems.

• Strong understanding of accessibility requirements content standards digital publishing practices and user experience principles.

• Experience coordinating across communications content UX analytics technical and stakeholder-facing teams.

• Strong organizational and project management skills with the ability to manage multiple priorities and stakeholders simultaneously.

• Experience developing documentation governance frameworks workflow processes training materials and operational procedures.

• Ability to analyze content performance identify optimization opportunities and support continuous improvement initiatives.

• Excellent communication stakeholder-management and problem-solving skills. Experience supporting federal government public affairs digital communications or mission-driven programs is preferred.

• Familiarity with analytics platforms SEO best practices content performance measurement and digital experience optimization is preferred.

• Ability to obtain and maintain a U.S. Government security clearance as required by the position.

• Degree or relevant experience in Communications Information Systems Digital Media Content Strategy Marketing User Experience Library Science Business or a related field preferred.

Eligibility Requirements:
U.S. Citizenship: Must be a United States Citizen (required by government contract).
Clearance Eligibility: Must be able and willing to obtain a U.S. Government Secret or Top Secret security clearance immediately upon employment.
Background Screening: Must be willing to submit to a rigorous federal background investigation which includes an in-depth review of personal finances criminal history employment history and drug use.

The salary range provided reflects the anticipated compensation for this role across our Washington DC and New York locations. Actual starting salary will be determined based on geographic location relevant experience skills and other job-related factors.

WHY YOULL LOVE IT HERE

Work on impactful programs supporting federal and defense-related initiatives.
Collaborate with high-performing cross-functional teams across communications digital and analytics disciplines.
Opportunity to shape strategic public engagement initiatives at enterprise scale. Flexible hybrid working environment.
Exposure to complex mission-driven stakeholder engagement challenges.
Career development opportunities within a fast-growing global organization.

WHAT YOU GET

We offer a competitive salary and a benefits package designed to support your health family life financial wellbeing and growth.

Family & parental support
12 weeks full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
Applies to birth adoption and surrogacy
Up to 10 days paid fertility leave per year (5 per cycle)
2 days paid leave for new grandparents
$2500 annual interest-free parental loan
$6000 interest-free fertility treatment loan

Healthcare & wellbeing
Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
70% employer-funded dental and vision coverage
Generous paid time off sick leave and company holidays including an office closure between Christmas & New Years
Gym membership reimbursement and/or Wellhub subscription
401(k) with 4% employer match
24/7 mental health support through Self Space
Social events happy hours professional development trainings etc.
Work from anywhere for up to 2 weeks per year (subject to approval)

Culture & development
$300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
Weekly Thursday happy hour
Mentorship and Buddy programs

ABOUT MC SAATCHI WORLD SERVICES

MC Saatchi World Services is a specialist division of MC Saatchi Group the worlds largest independent communications network. Our specialists work in office hubs across six continents grounding our global expertise in local nuance.

We offer award-winning commercial communications capabilities which are utilized by global organizations to address the worlds most complex problems across defence development diplomacy homeland and national security law and order health education and the environment.

We work with clients that want to help the hardest-to-reach hardest-to-influence audiences. This includes a range of Western Government departments such as DOS and USAID; partner governments including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N.

We are a comms agency that works on behaviour change projects typically focused on issues related to Security Defence and Stabilization. Whether its producing critically acclaimed feature films in Africa to TV shows in the Middle East to pop music videos in Asia we have a record of leveraging creativity to access communities anywhere in the world.

#WS #LI-BM1