Cloud Operations Support Engineer

About Druva

Druva is the resilience foundation for the AI enterprise helping organizations secure and recover from connected risk across data cyber identity and AI. The Resilience Cloud is a fully managed cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud SaaS on-premises endpoint and edge environments. Powered by Dru MetaGraph Druvas graph-powered intelligence layer the platform connects critical business context so customers can understand risk respond faster recover cleanly and govern data with greater confidence.

Trusted by nearly 7500 customers including 75 of the Fortune 500 Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

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About the Role

As a Cloud Operations Engineer at Druva the industry leader in Cloud Data Protection and Management you will play a key role in supporting maintaining and scaling cloud infrastructure within a fast-paced complex and FedRAMP-certified environment. Working under general guidance your focus will be on developing professional expertise in cloud operations addressing tasks of moderate scope proactive monitoring and assisting cross-functional teams to deliver reliable highly available solutions for our growing customer community.

Responsibilities:

• Participate in weekly team meetings working closely with devops support and quality assurance
• Monitor and manage all cloud infrastructure including Friday evening deployments ofproduction updates and OS patches
• Support various AWS and Azure services being utilized and gain foundational expertiseacross primary infrastructure components

Incident Response and Troubleshooting:

• Prioritize and address tickets related to server network and storage issues
• Provide escalated support for problems and incidents
• Ensure incident resolution is within the defined SLA (Service Level Agreement)

Automation and Monitoring:

• Develop maintain and enhance Infrastructure as Code (e.g. TerraformCloudFormation) and automation scripts for testing and deployment.
• Configure and deploy supporting tools for proactive monitoring observability andsecurity (e.g. Grafana Prometheus/Thanos Wiz OpenSearch)

Communication and Collaboration:

• Effectively communicate project updates and tasks to the Operations team andstakeholders in other departments
• Collaborate with cross-functional teams to ensure seamless cloud operations

Expectations:

• Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotatingbasis
• Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment
• Develop and monitor dashboards to track real-time metrics

Experience & Skills:

• Minimum of 2 years of related experience (or an advanced degree withoutexperience or equivalent work experience)
• Proficiency in AWS and Azure services (or another Cloud Provider).
• Experience with containerized applications (ECS Kubernetes Docker)
• Experience with observability and monitoring (Grafana OpenSearch)
• Experience with an SIEM (Security Incident and Event Management) application
• Familiarity with one programming language (Python Go)
• Familiar with Infrastructure as Code (Terraform CloudFormation)
• Knowledge of Linux operating systems deployments & patching (Ubuntu RHEL)
• U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust Secret or higher) is a strong plus.
  

Certifications (Bonus):

• AWS Azure RHEL CCNA

Innovation is how we operate not a side project. Youll work in a culture that values bold thinking and continuous improvement where global teams experiment iterate and turn new ideas into products customers can rely on.

If youre looking for high-ownership work visible impact and a culture that values innovation collaboration accountability and growthwhere youll be trusted to lead and empowered to buildyoull thrive at Druva.

The pay range for this position is expected to be between $108000 and $151333/year; however base pay offered may vary depending on multiple individualized non-discriminatory factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions and equity. Additionally full-time employees are eligible to participate in our comprehensive benefits program including health and wellness benefits 401(k) retirement plan life and disability insurance coverages and other benefits the Company may offer from time to time.

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Druva is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at

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