ClinicPractice Assistant, Women's Health
Job Location:
Amherst, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
22 Atwood Drive Northampton & 170 University Drive AmherstMake every patient interaction count. Join our Womens Health practice and help create a welcoming well-organized experiencefrom the first phone call through check-out. Bring your communication skills attention to detail and office experience to a role that keeps daily practice operations moving smoothly.
Your impact
Under general supervision youll support efficient practice operations through scheduling patient check-in and check-out and routine administrative and clerical work. This role does not require direct patient care. Specific duties may vary by department.
What youll do
Provide day-to-day administrative and clerical support to help the practice run smoothly.
Schedule patient appointments maintain appointment records and support check-in and check-out.
Welcome and assist patients helping create a positive experience with the practice.
Answer calls respond to routine inquiries and help callers schedule appointments.
File patient materials and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute practice mail and faxes.
Prepare forms records schedules and memos as directed.
Accept patient co-payments when required.
Handle screen and take messages related to prior authorizations provider questions prescription refills and test results.
Serve as a Super User for scheduling registration and billing systems.
Help colleagues use these systems by providing assistance and training.
Depending on practice needs and competency level you may also handle specialized tasks such as surgical scheduling and schedule changes or blocking.
Qualifications
What youll bring
High school diploma or equivalent required; experience cannot substitute for this education requirement.
23 years of office experience required.
Certified Medical Administrative Assistant (CMAA) credential preferred.
Proficiency with Office Suite and familiarity with office operations standards and procedures including filing copying scanning printing and faxing.
Confidence using phone systems managing non-routine calls resolving routine issues appropriately and taking complete accurate messages.
Clear verbal and written communication skills including reading work-related documents and composing or editing emails memos and letters for different audiences.
Strong organization and time-management skills to coordinate your work and the time of others manage multiple tasks follow established protocols and work within practice systems.
Additional Job Details (if applicable)
Our employees are our most important resource. We offer a comprehensive contemporary and highly competitive benefits package designed to support you and your family including:
- Medical dental and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks
Ready to make a difference Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the worlds most powerful force in medicinewhere every role matters in changing lives.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
