ClinicPractice Assistant, Pulmonary
Job Location:
Danvers, IL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Bring your organization professionalism and commitment to exceptional patient service to a collaborative Pulmonary practice where every interaction helps patients feel welcomed supported and confident in their care.About the Role
We are seeking a full-time 40-hour Clinic/Practice Assistant to support our Pulmonary practice Monday through Friday 8:30 a.m. to 5:00 p.m. This role will be in a brand-new office space at 194 North Street in Danvers offering an updated and collaborative work environment.
In this important front-office role you will help support smooth daily practice operations by welcoming patients managing appointment workflows answering phone calls processing documentation and partnering with providers and care teams to deliver a positive patient experience.
Why This Role Matters
Clinic/Practice Assistants are often the first and last point of contact for patients and families. Your ability to communicate clearly stay organized and handle details with care helps keep the practice running efficiently and ensures patients receive timely compassionate support throughout their visit.
What Youll Do
Welcome and assist patients during check-in and check-out.
Schedule appointments maintain appointment records and help manage daily provider schedules.
Answer phone calls assist callers with routine questions take accurate messages and route inquiries appropriately.
Support patient visit workflows including billing forms copayments as needed scanning documents and maintaining accurate records.
Request patient medical records laboratory results and other documentation needed by the care team.
Handle messages related to prior authorizations provider questions prescription refills and test results.
Open and distribute mail or faxes and type forms records schedules memos and other materials as directed.
Serve as a resource for scheduling registration and billing systems and provide assistance or training to others as needed.
Support more complex administrative functions such as schedule changes or specialized scheduling workflows based on department needs and competency level.
Qualifications
What Were Looking For
High school diploma or equivalent required.
Two to three years of office experience required.
Certified Medical Administrative Assistant certification preferred.
Proficiency with Microsoft Office applications and comfort using standard office technology.
Knowledge of office operations and procedures including filing copying scanning printing and faxing.
Ability to manage phone systems handle non-routine calls and resolve routine issues appropriately.
Strong written and verbal communication skills including the ability to compose clear messages and take complete accurate notes.
Excellent organization and time management skills with the ability to manage multiple tasks follow established protocols and work effectively within systems.
Ideal Candidate
The ideal candidate is dependable detail-oriented patient-focused and comfortable supporting a busy outpatient specialty practice. You enjoy helping people communicating with professionalism keeping details organized and collaborating with clinicians and colleagues to create a smooth experience for patients and families.
Additional Job Details (if applicable)
At Mass General Brigham employees are our most important resource. We are committed to offering a comprehensive contemporary and competitive benefits package designed to support your health financial well-being career growth and life outside of work.
- Medical dental and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks and offerings
If you are a customer-service focused professional who enjoys supporting patients partnering with care teams and keeping a busy practice running smoothly we encourage you to apply and bring your skills to our Pulmonary practice.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
