Reports To: General Manager position is salaried/non-exempt
Are you a detail-oriented organized leader with a passion for efficiency and customer satisfaction Do you have experience working in the ABA field but prefer the administrative elements of clinical work If so we would love to connect.
BCOTB is seeking a Front Office Manager to oversee daily operations optimize revenue and enhance client experiences at our Brandon clinic.
The Front Office Manager is responsible for customer service assisting the Clinical Coordinator with the management of the clinical staff scheduling revenue and office management as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTBs clinical and business goals.
Key Responsibilities:
Office Operations: Oversee daily clinic operations cleanliness supplies and maintenance.
Client Communication:Serve as primary client contact; answer calls and resolve inquiries.
Eligibility & Benefits:Verify insurance benefits during onboarding and authorization periods.
Payment Collection:Collect copays and private pay balances; address payment concerns.
Provider Encounters: Review and authorize encounters for accurate coding and units.
Scheduling: Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.
Time & Attendance: Review and verify time records in HMS and HRIS systems.
Credentialing: Ensure staff are credentialed and compliant with insurance requirements.
Revenue Forecasting: Prepare monthly projections and maintain 80% billable schedules for BCBA staff.
Team Communication:Lead meetings and communicate schedule updates.
Customer Satisfaction & Vendors:Maintain high satisfaction standards and review vendor cost-effectiveness.
Insurance eligibility and benefits verification experience
Familiarity with HR and Health Records management systems
Copay and private pay collection experience
Experience leading or managing teams
Experience as an RBT or Behavior Therapist (preferred)
Physical Demands:
The physical demands described are representative of those required to perform the essential functions of this role. The employee will regularly be required to communicate effectively in the English language including verbal written and electronic communication. The employee will also be required to talk and hear; stand and walk; use hands to finger handle or feel; and reach with hands and arms. This position may require standing and walking for extended periods of time.
About BCOTB:
Founded owned and operated by a Board-Certified Behavior Analyst Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates five clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.
Required Experience:
IC
Front Office Manager Reports To: General Manager position is salaried/non-exempt Are you a detail-oriented organized leader with a passion for efficiency and customer satisfaction Do you have experience working in the ABA field but prefer the administrative elements of clinical work If so we would l...
Front Office Manager
Reports To: General Manager position is salaried/non-exempt
Are you a detail-oriented organized leader with a passion for efficiency and customer satisfaction Do you have experience working in the ABA field but prefer the administrative elements of clinical work If so we would love to connect.
BCOTB is seeking a Front Office Manager to oversee daily operations optimize revenue and enhance client experiences at our Brandon clinic.
The Front Office Manager is responsible for customer service assisting the Clinical Coordinator with the management of the clinical staff scheduling revenue and office management as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTBs clinical and business goals.
Key Responsibilities:
Office Operations: Oversee daily clinic operations cleanliness supplies and maintenance.
Client Communication:Serve as primary client contact; answer calls and resolve inquiries.
Eligibility & Benefits:Verify insurance benefits during onboarding and authorization periods.
Payment Collection:Collect copays and private pay balances; address payment concerns.
Provider Encounters: Review and authorize encounters for accurate coding and units.
Scheduling: Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.
Time & Attendance: Review and verify time records in HMS and HRIS systems.
Credentialing: Ensure staff are credentialed and compliant with insurance requirements.
Revenue Forecasting: Prepare monthly projections and maintain 80% billable schedules for BCBA staff.
Team Communication:Lead meetings and communicate schedule updates.
Customer Satisfaction & Vendors:Maintain high satisfaction standards and review vendor cost-effectiveness.
Insurance eligibility and benefits verification experience
Familiarity with HR and Health Records management systems
Copay and private pay collection experience
Experience leading or managing teams
Experience as an RBT or Behavior Therapist (preferred)
Physical Demands:
The physical demands described are representative of those required to perform the essential functions of this role. The employee will regularly be required to communicate effectively in the English language including verbal written and electronic communication. The employee will also be required to talk and hear; stand and walk; use hands to finger handle or feel; and reach with hands and arms. This position may require standing and walking for extended periods of time.
About BCOTB:
Founded owned and operated by a Board-Certified Behavior Analyst Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates five clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.
Tampa’s Leading ABA Therapy ProviderBCOTB has been the leading provider of evidence-based, ABA therapy in the Tampa Bay area since 2003.LEARN MORETampa’s
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