Client Travel Liason
New York City, NY - USA
Job Summary
We are seeking a personable and organized Client Travel Liaison to serve as a point of support for clients as they research plan and coordinate travel and other experiences.
This role is centered around customer service and relationship building. Youll communicate with clients to understand their needs research available options help coordinate reservations and details and provide support throughout the planning process.
No previous travel industry experience is required. Experience in customer service hospitality education administrative support sales event planning or other client-facing roles can translate well to this position.
- Build relationships with clients and learn their individual needs and preferences
- Research travel accommodations cruises resorts activities entertainment and other experiences
- Present appropriate options based on client requests
- Assist with reservations and coordinating trip details
- Communicate important information updates and next steps
- Provide responsive customer service before and during scheduled travel
- Maintain organized client records and follow-up
- Complete training and stay informed about destinations suppliers and industry resources
- Enjoys working with and helping people
- Communicates professionally and comfortably
- Is organized and pays attention to details
- Is comfortable working independently in a remote environment
- Is willing to learn new technology and booking resources
- Takes initiative and follows through
- Has an interest in travel hospitality events or customer experiences
- Remote flexibility
- Flexible scheduling
- Training and ongoing mentorship
- Access to industry resources and professional development
- A supportive environment for individuals interested in developing their own client base and growing within the industry
- Must be a citizen of the US UK Australia Spain or Latin America
- Access to a computer or smartphone