Client Support Specialist I (CS27-050)

Client Support Specialist I (CS27-050)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals Southern Illinois University Edwardsville (SIUE) invites applications for the position of Client Support Specialist I (CS27-050). As a premier metropolitan university SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive broad-based education and enriched by hands-on research opportunities SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE

Employing more than 2400 faculty and staff members SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year the Universitys presence generates almost 9000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Under administrative direction of the Associate Director of ITS Academic and Client Support Services Client Relations and Support this position provides direct support for computer solutions to customer service needs including the installation configuration maintenance and troubleshooting of computer hardware software and related technologies. This includes providing hardware software and networking support and training across offices classrooms labs and collaboration spaces to ensure reliable and effective use of technology for faculty staff and students.
• This position also works as part of the team that refreshes leased computers on campus during the lease cycle.
• The position maintains ownership of assigned service requests within a designated support area ensuring issues are progressed to resolution while coordinating with and seeking guidance from senior technical staff as needed within established procedures.
• This position participates as part of the ITS Client Relations and Support team in a structured support model that includes periodic assignment to structured remote support activities performing troubleshooting within scope using remote support tools to resolve service requests and improve service responsiveness.
• The position contributes to a customer-focused service environment by delivering timely and effective solutions while maintaining awareness of approved technologies including AI-assisted tools and applying them appropriately in alignment with university policies security standards and regulatory requirements.

FLSA: Non-Exempt

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
A. College coursework which includes Information Technology (IT) IT Management Programming IT systems or a closely related discipline as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience in IT-related functions such as hardware/software support programming network design network engineering IT systems integration or closely related field.
AND
Years can be concurrent.
1) 1 years installing upgrading and troubleshooting computer hardware and software;
2) 1 years demonstrable knowledge of scripting languages OR programming and programming theory and practice;
3) 1 years troubleshooting computer networking technology servers services and related protocols such as TCP/IP Bluetooth IEEE 802.11;
4) 1 years installing maintaining administering and trouble shooting multiple operating system platforms such as DOS MS-Windows Apple Mac OS iOS Android UNIX etc.;
5) 1 years large scale imaging experience;
6) 1 years maintaining systems in an Active Directory environment;

Civil Service Information:Civil Service Application - FAQs

Application Instructions:How to Apply - Step by Step

Illinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification:State Universities Civil Service System Classification Number:5032 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.

Pre-Employment Screening:All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and where applicable other background checks such as a drug screen verification of employment and education or licensure/certification reference checks and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:

Visa Sponsorship & F-1/J-1 Visas
SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.

International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

E-Verify

SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Securitys E-Verify program.

SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees through the Social Security Administration and the Department of Homeland Security databases. Therefore the University cannot legally employ individuals who are on OPT STEM Extension as we cannot provide an E-Verify case number participation confirmation or related documentation.

SIUE complies with all applicable federal employment eligibility verification requirements including completion and maintenance of Form I-9 Employment Eligibility Verification for all employees as required under the Immigration Reform and Control Act (IRCA).

Accommodation: If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information please email.