Client Support Services

We are seeking a professional and customer-focused Client Support Services Specialist to provide high-quality support to clients and ensure a positive end-to-end service experience. The role involves handling client inquiries resolving issues supporting account needs and coordinating with internal teams to ensure timely and effective service delivery.

The ideal candidate is organized detail-oriented and skilled in communication with the ability to manage multiple client interactions in a fast-paced environment while maintaining professionalism and accuracy.

Key Responsibilities

Serve as the primary point of contact for client inquiries via phone email chat and other communication channels. Provide accurate information regarding accounts services billing and general support requests. Investigate and resolve client issues in a timely and professional manner.

Maintain detailed records of client interactions service requests and resolutions using CRM systems. Collaborate with internal departments to escalate and resolve complex issues. Monitor client accounts to ensure satisfaction and identify opportunities for improved service delivery.

Support onboarding of new clients including account setup and system guidance. Follow up with clients to ensure issues are resolved and service expectations are met. Assist in improving customer support processes and contribute to service quality initiatives.

Required Qualifications

High school diploma or equivalent required. Associate or Bachelors degree preferred. Minimum of 2 years of experience in customer service client support call center operations customer success or a related field.

Strong verbal and written communication skills with a professional and customer-focused approach. Experience using CRM platforms such as Salesforce Zendesk HubSpot or similar systems. Strong problem-solving skills attention to detail and ability to manage multiple priorities.

Preferred Qualifications

Experience in financial services healthcare technology insurance or B2B customer support environments. Familiarity with ticketing systems and remote support tools. Experience working in high-volume customer service environments is an advantage.

Compensation

Annual Salary: $48000 $70000 per year
Hourly Rate: $23 $34 per hour

Compensation is based on experience skills geographic location and qualifications. Eligible employees may also receive performance-based bonuses and incentive pay.

Benefits

Medical dental and vision insurance; 401(k) with employer match; paid vacation; paid holidays; sick leave; parental leave; life insurance; disability coverage; employee assistance programs; and wellness benefits. Additional offerings may include training support tuition reimbursement career development programs and flexible work arrangements.