Client Support Assistant

Full-time. $20.00 an hour. Blue Cross and Blue Shield of Alabama medical prescription dental and vision insurance. Vacation and holidays. 401k retirement. Responsible for accurately entering and managing data in computer systems maintaining both digital and paper files and ensuring data integrity. Provides courteous and efficient customer service via phone email and online platforms including processing reservations adjustments and inquiries. Supports scholarship administration by coordinating with sponsors monitoring required forms for individual campers and ensuring timely completion and submission to Camp Operations. Possess ability to communicate with the public and employees at all levels of the organization using tact and poise. Efficient skills in multi-tasking and prioritizing duties.

RESPONSIBILITIES

Essential Functions

• Data Entry:
• Enter data from various sources (paper documents online forms or messages) into computer systems and databases. Scan enter update convert and manage information into a database.
• Ensure accuracy of entered data by cross-checking information and resolving discrepancies.
• Organize and maintain both digital and paper files.

Client Support:

• Ensure that all reservations received by email or online as well as all adjustment forms for cancellations refunds transfers add-ons decamped bookings for individual trainees etc. are processed in an expedient manner.
• Promote courteous customer service.
• Respond to and whenever possible resolve customer questions and complaints promptly and in a timely courteous and efficient manner.

Scholarship Administration:

• Work with Scholarship Coordinators and sponsors on updates registration forms and payments of their groups.
• Monitor and proactively monitor individual campers missing health forms scuba forms and transportation forms.
• Ensure that missing forms are completed and entered into the computer and forwarded to Camp Operations in timely manner that meets deadlines.

Supervisory Responsibilities:

Level of Supervision: None

Travel Required: No

QUALIFICATIONS

Required Education

• Minimum high school diploma or equivalent (GED).

Required Experience

• Minimum of 2 years of administrative assistant or customer service experience.
• Computer experience is required. Proficiency in Microsoft Office Suite is required. Must have an above average skill level with Microsoft Excel.
• Experience with making travel arrangements is beneficial.

Other Requirements

• High typing speed and accuracy are essential for the position. A keen eye for detail is crucial to ensure accuracy of data entry. Must be able to organize and manage data efficiently.
• Good communication skills are necessary to collaborate with team members and to clarify data requirements.
• Must be able to adapt to and handle a high stress environment with a consistently pleasant attitude.
• Must be able to handle sensitive information with integrity.
• Meet or exceed the expectations of the Chief of Staff/Executive Director for the timely and accurate completion of related tasks and assignments.
• Experience with Circuitree is highly desirable.

Physical Requirements

This position has the following special requirements:

• Walking and climbing (stairs) to access other departments and buildings.
• Sitting for long periods of time (4-6 hours) while performing data input duties and corresponding with team members.
• Carrying and lifting supplies and equipment up to 30lbs waist high.
• Bending kneeling and reaching to experience all areas of the USSRC.
• Sight reading wrist movement and feeling to operate computer terminal handle documents and interact with others.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in a climate-controlled office environment. This position deals extensively with individuals and organizations on behalf of the U.S. Space & Rocket Center and the Foundation. This position deals with employees who interact with assigned areas of responsibility.

Expected Hours of Work

• Daily Monday-Friday 8 a.m.-5 p.m. Hours may vary based on organizational need.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin disability or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Experience:

Junior IC