Client Services Specialist II Environmental Lab

At SPL we turn science into impact. We are seeking a detail-oriented and service-driven Client Services Specialist II to join our Client Services team in Reading this role you will serve as a key liaison between clients and internal teams helping ensure projects are set up accurately communications are clear and deliverables are completed on time and in compliance with regulatory and quality requirements.

Were searching for an enthusiastic Client Services Specialist II to join our environmental laboratory team in Conroe TX.

The ideal candidate is a detail-oriented and customer-focused professional with strong organizational communication and problem-solving skills proven experience supporting client services or laboratory operations and a commitment to delivering accurate responsive and high-quality service within a fast-paced environmental laboratory environment.

What Youll Do

• Maintain client accounts and project information in LIMS and related systems
• Prepare quotations and pricing requests for existing clients
• Coordinate new client accounts and projects with laboratory field and sample receiving teams
• Review work orders to ensure accurate setup and billing in LIMS
• Respond to client inquiries service requests and data questions professionally and promptly
• Communicate updates and resolve issues between clients and internal teams
• Upload subcontract laboratory results into LIMS and assist with subcontract coordination
• Maintain familiarity with laboratory services regulatory requirements and client expectations
• Answer phones assist walk-in clients accept samples and support sample login as needed
• Provide backup support during staff absences or high-volume periods
• Assist with bottle preparation and sample-handling tasks when needed
• Ensure client regulatory requirements and documentation standards are met
• Deliver reports invoices and data files within required turnaround times
• Notify clients promptly of results exceeding regulatory limits in accordance with company procedures
• Perform other duties as assigned

What Were Looking For

• High School Diploma or equivalent
• 2 years of customer service or administrative support experience
• Proficiency in Microsoft Office Suite (Word Excel Outlook)
• Ability to manage multiple priorities effectively in a fast-paced environment
• Familiarity with laboratory operations or environmental testing services is a plus

What We Offer

• Competitive compensation
• Comprehensive medical dental and vision coverage
• 401(k) with company match
• Company-paid life AD&D and disability insurance
• Generous paid time off sick leave and paid holidays
• Paid parental leave and Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support
• Career growth opportunities within a nationwide organization

Work Schedule

• Full-time onsite position following Monday - Friday schedule
• Ability to work evenings or weekends as needed to meet client or workload demands

Our Commitment to Diversity and Inclusion

At SPL we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications merit and business needs without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs in accordance with applicable laws. If you need assistance or an accommodation during the application process please let us know.

Visa Sponsorship

At this time SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding and we encourage you to explore other opportunities with us that may be a fit in the future.