Client Services Facilitator
Job Location:
Job Location:
Cleveland, TN - USA
Hourly Salary:
$ 18 - 24
Hourly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company: Evergreen Cooperative Laundry
Location: Cleveland OH
Position: Client Services Facilitator
Compensation: $18 - $24 Hourly
To Apply: Visit our website at Summary
The Client Services Facilitator serves as the primary point of contact for all incoming communications to the EBS/ECL offices related to customer inquiries. This role is responsible for managing phone and email communications directing customer inquiries to the appropriate team members and ensuring timely accurateand professional communication between clients and internal departments. While this is primarily an office-based position with limited face-to-face interaction it requires frequent and effective communication with both clientand staff.
Location: Cleveland OH
Position: Client Services Facilitator
Compensation: $18 - $24 Hourly
To Apply: Visit our website at Summary
The Client Services Facilitator serves as the primary point of contact for all incoming communications to the EBS/ECL offices related to customer inquiries. This role is responsible for managing phone and email communications directing customer inquiries to the appropriate team members and ensuring timely accurateand professional communication between clients and internal departments. While this is primarily an office-based position with limited face-to-face interaction it requires frequent and effective communication with both clientand staff.
The ideal candidate is highly organized customer-focused and consistently demonstrates a positive professional demeanor. Success in this role requires strong attention to detail excellent multitasking abilities and Advanced Microsoft Excel skills along with experience in order of entry inventory management and customer service processes are highly preferred.
Benefits: Medical Dental Vision 401k Match Supplemental Insurances offered Life Insurance Short and Long Term Disability Insurance
Key Responsibilities
Benefits: Medical Dental Vision 401k Match Supplemental Insurances offered Life Insurance Short and Long Term Disability Insurance
Key Responsibilities
- Answer and manage all incoming phone calls and emails with professionalism timeliness and a positive client-focused approach
- Route client issues concerns and service requests to the appropriate internal contact
- Maintain and update a comprehensive client contact list in a shared database
- Frequently performs multiple tasks within ControlTex/ Cube control process
- Utilize ControlTex for tracking updating and managing client orders and service needs
- Support database management ensuring all client and operational data is accurate and up to date
- Develop an extensive knowledge of driver routes and delivery schedules to assist with client inquiries
- Escalate emergent issues including disruptions to leadership immediately as a priority
Qualifications
- High school diploma or equivalent required
- 13 years of experience in client service call center or administrative support preferred
Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status age or any other protected characteristic under applicable law.
