Client Service Representative (UFCW)

Labcorp is a global leader in laboratory services providing the insights and answers that help healthcare providers patients researchers pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science data technology and laboratory network we advance diagnostics accelerate innovation and help address some of the worlds most important health challenges. As we shape the future of healthcare we are leveraging advanced technologies intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise youll have the opportunity to do meaningful work grow your career and make a real impact on peoples health around the world. Together were improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions helping healthcare providers researchers and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

LabCorp is seeking a Client Service Representativeto join our team!

SCHEDULE:

FRIDAY - TUESDAY

7:30AM - 4:00PM PACIFIC STANDARD TIME ZONE

LOCATION:

HYBRID

Work Location: 550 17th Ave. Suite 300. Seattle WA 98122

Job Duties/Responsibilities

• Act as a liaison between LabCorp customers and patients.

• Maintain understanding of lab operations across departments.

• Resolve routine requests using internal systems and procedures.

• Communicate professionally with internal and external customers.

• Clarify and confirm customer needs to provide solutions.

• Meet productivity quality and service standards.

• Identify root causes and help prevent recurring issues.

• Multi-task effectively.

• Research and resolve complex inquiries using databases.

• Review test forms for accuracy and correct discrepancies per standard operating procedures.

• Support initiatives to improve customer satisfaction and performance.

• Maintain accurate records and CRM data in compliance with HIPAA.

• Troubleshoot basic technical issues to minimize disruptions.

• Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent

• 1 or more years experience in a customer service role

Preferred

• Associate degree

• 1 or more years experience with a medical background

• 1 or more years experience working in a contact center/call center environment.

• 1 or more years experience working in the healthcare industry such as a physicians office or a hospital.

Additional Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed).

• 1 years experience with software (e.g. Microsoft Office Verint Salesforce LIS).

• HIPAA-compliant distraction-free workspace.

• Strong computer skills including multitasking across systems and typing proficiency.

• Ability to troubleshoot and resolve basic technical issues independently.

• Strong verbal/written communication with active listening skills.

• Courteous with a strong customer service focus.

• Organized with effective time management in a multitasking environment.

• Self-motivated and able to learn/apply new processes and systems.

• Strong critical thinking and problem-solving skills.

• Takes ownership to ensure issue resolution.

• Team-oriented with ability to collaborate effectively.

• Flexible and responsive to changing priorities and workloads.

• Maintains professionalism in all customer interactions.

This position will work with physician offices hospital laboratories patients and internal customers to ensure that all client needs are addressed accurately and efficiently. Will provide patient test results technical information such as specimen requirements and test turnaround times or investigate complex problems and provide resolutions all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator passionate about customer service and patient care proficient with computer navigation and typing and can thrive in a fast-paced environment. Due to system compatibility and security protocols certain ISPs may not support required VPN device or device management tools.

PAY RANGE $21 - $25

All job offers will bebased on a candidates skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest Inc. and United Food and Commercial Workers Union Local 21.

Benefits: Regular full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year Tuition Reimbursement and the Employee Stock Purchase Plan.

If you are looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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