Client Service Representative

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

• Manage daily client communications by phone email and text
• Execute service notification processes
• Manage communication workflows through company systems
• Respond promptly to client questions and concerns
• Process client payments and account updates
• Coordinate service requests and scheduling support
• Assist with client retention and service recovery efforts
• Maintain accurate customer documentation
• Support internal communication between departments
• Assist with overflow client communication during peak seasons

• Minimum of four years of customer service client support or call center experience
• Strong verbal and written communication skills
• Professional phone presence with excellent listening skills
• Proven ability to resolve customer concerns while maintaining trust
• Advanced computer skills and the ability to learn multiple software systems
• Excellent organizational time management and multitasking abilities
• Reliable transportation; this is an in-office position

• Personal ownership and accountability
• Professional calm communication under pressure
• Strong attention to detail
• Consistent follow-through
• A collaborative team-first mindset
• Adaptability and coachability
• A commitment to delivering an exceptional client experience

• Competitive pay based on experience
• Health insurance
• Retirement plan
• Paid time off
• Ongoing training and professional development
• Advancement opportunities
• A stable values-driven workplace with long-term career growth

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.