Client Relations Manager (Consortium)

Ingram Content Group (ICG) is hiring a Client Relations Manager to join our Consortium (CBSD) team in our Minneapolis office.  This is not a remote position and this person must be based in the Minneapolis area.  Hybrid schedules will be offered.

In this role you will serve as the primary point of contact between Consortium (CBSD) and assigned client publishers.  Youll lead the ongoing business relationship liaise with the rest of the company to support the needs of the publisher offer consultation to the publisher based on industry experience instruct clients on policies/procedures and counsel them in the tools available through ICG as well as the broader industry to maximize their success.  This includes but is not limited to: production of high quality appropriate and consistent sales materials sales cycle timelines relevant aspects of marketing and sales implementing an eContent strategy and use of print on demand. Youll also lead meetings with client publishers and provide constructive feedback.  It will be your responsibility to maintain client satisfaction exemplified by being client focused and responding with a sense of urgency.

About Consortium Book Sales & Distribution
Consortium part of Ingram Publisher Services champions independent publishers worldwide. Since 1985 weve connected bold ideas to readers by connecting unique voices to trade library and academic markets across the world. Consortium champions stories that shape culture spark conversation and help publishers grow in a competitive marketplace. At Consortium we believe in connecting people with stories that matter. Our collaborative culture values innovation diversity and professional growth.

Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning.

Required Qualifications:

• Bachelors degree or year-for-year directly related experience in book industry
• 4 years of book industry (distribution sales marketing) or client management experience
• 1 year of experience with MS Excel and Word

Preferred Skills:

• Experience working with Independent book publishers
• Ability to travel sporadically

Key Responsibilities:

• Conducts business reviews with assigned publisher clients.
• Develops client-specific agenda and objectives; prepares appropriate reports; discusses clients current/year-to-date business; communicates changes in policy/procedure explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
• Develops and maintains profitable and successful relationships with CBSD client publishers.
• Serves as liaison between assigned client publishers and the Ingram organization.
• Connects publisher with relevant Ingram services to support their business goals.
• Includes but not limited to formal and informal communications evaluating client expectations and Ingrams ability to meet those expectations and forming strong interactions with all levels within the publisher.
• Stays abreast of client activities sales and returns customer trends issues successes market responses and projections for future business etc. 
• Keeps Consortium and IPS team updated on material issues/developments for their publisher clients.
• Assists clients in meeting deadlines.  Operates as the expert for all things pertaining to assigned clients.

Hiring Salary Range: $65224 - $82466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.

Additional Information :

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match Life and AD&D Employee Assistance programs Group Legal & more
  • Wellness program with access to local fitness centers for one low price
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish 

Remote Work :

No

Employment Type :

Full-time