Client Partner
Job Location:
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
8 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Client Partner Grand Rapids MI Hybrid
The Client Partner is dedicated to helping strategic clients achieve their most important business objectives. Acting as a trusted advisor and advocate this role ensures that every engagement delivers measurable value and aligns with the clients priorities. By fostering strong partnerships anticipating needs and guiding innovative solutions the Client Partner drives outcomes that accelerate client success while building a foundation for long-term collaboration.
What Youll Accomplish:
Client Relationship Ownership
- Act as a dedicated advocate for the client ensuring their priorities and goals guide every decision.
- Serve as the primary point of contact making it easy for clients to access support and strategic guidance.
- Proactively strengthen the relationship by delivering value that drives measurable business outcomes.
- Earn and maintain trusted advisor status by providing insights and recommendations that help clients succeed.
- Lead collaborative planning sessions to align solutions with the clients long-term vision and evolving needs.
Account Growth & Revenue
- Collaborate with clients to uncover new opportunities that advance their strategic goals and deliver measurable impact.
- Develop long-term growth plans that align Vervints capabilities with the clients evolving business needs.
- Introduce innovative solutions across practices (Experience Cloud Data Software Managed Services) to help clients achieve transformation and efficiency.
- Ensure every engagement creates tangible value for the client while supporting sustainable growth for both organizations.
- Own revenue and profitability targets for assigned accounts.
Delivery Oversight & Client Success
- Align delivery teams to exceed client needs and consistently exceed their expectations.
- Partner with delivery and practice leaders to ensure projects meet scope quality margin and client satisfaction objectives.
- Maintain close relationship with client leaders at all levels to monitor engagement health and proactively address risks escalations and performance issues.
- Ensure delivered solutions drive measurable client business outcomes.
Cross-Functional Collaboration
- Work with Practice Leaders Sales Marketing and Delivery to shape and execute account strategies.
- Facilitate seamless collaboration across internal teams.
- Be the clients voice in internal planning offerings and innovation discussions.
Strategic & Market Insight
- Maintain deep understanding of client industries competitive landscapes and emerging technology trends.
- Provide insights to shape Vervints go-to-market strategies and solution offerings.
- Represent Vervint as a thought leader in client and industry forums.
Financial & Operational Accountability
- Manage account-level financial performance including forecasting profitability and working capital.
- Drive disciplined account management processes including account reviews pipeline management and reporting.
- Ensure compliance with firm policies contracts delivery standards and risk management practices.
What Youll Bring:
- Demonstrated track record of managing large complex client accounts achieving revenue growth and driving client success.
- Proven success in consultative or insight-based sales within complex client organizations.
- Strong experience managing strategic client relationships and achieving revenue and profitability targets.
- Executive presence with exceptional communication presentation and negotiation skills.
- Ability to lead cross-functional teams and foster collaboration across internal stakeholders.
- Analytical and strategic mindset with strong problem-solving capabilities and financial acumen.
- Growth-oriented customer-focused and highly engaged approach.
- Preferred: Certified sales methodology training or equivalent professional credentials.
Education/Experience:
- Bachelors degree in Business Marketing Technology or related field OR equivalent education and years of experience.
- At least of 57 years of experience in account management client engagement or sales leadership in technology consulting or professional services.
You Belong. At Vervint we embrace all facets of identity that make you - you. From race gender identity and veteran status to disabilities and more your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities we all do our best work. That is why we celebrate our diversity foster equity and champion inclusion within our company the work we do and our communities. As we work together we commit to continuous growth learning from our mistakes and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veterans status familial status membership or activity in a local human rights commission status regarding public assistance or any other characteristic protected by federal state or local laws and will not be discriminated against on the basis of disability.
About Company
We help market leaders take the guesswork out of growth and strategy by tackling the challenges of digital product development, management and innovation.
