Client Operations Analyst
Job Location:
El Segundo, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to innovation growth and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
The Role:
The Client Operations Analyst supports the Disability Services Processing team by transforming operational data into actionable insights that improve authorization billing and processing performance. This role partners with leadership to develop reporting analyze trends support strategic initiatives and identify opportunities to optimize workflows resource allocation and operational efficiency through data-driven decision making.
Primary Responsibilities
- Develop and maintain dashboards and reports that monitor key performance indicators for Authorization Billing and Processing teams while providing actionable insights into operational performance.
- Analyze operational data using descriptive diagnostic predictive and prescriptive analytics to identify trends forecast workload and recommend process improvements.
- Partner with department leadership to support continuous improvement initiatives by evaluating workflows measuring outcomes and identifying opportunities to increase efficiency and accuracy.
- Support cross-functional projects by providing reporting scenario modeling operational readiness analysis and performance tracking for enterprise initiatives.
- Maintain reporting documentation fulfill ad hoc data requests and provide guidance to stakeholders on interpreting dashboards reports and key business metrics.
This is a hybrid position coming into the El Segundo office 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- High school diploma or GED required; Bachelors degree in Business Data Analytics Information Systems or a related field preferred.
- Minimum of 2 years of experience in data analysis business operations reporting or a related analytical role.
- Advanced proficiency in Microsoft Excel Outlook and Microsoft Office; experience with Salesforce reporting Power BI Tableau or similar business intelligence tools preferred.
- Lean Six Sigma Green Belt certification preferred or willingness to obtain within the first year.
- Strong analytical organizational and communication skills with the ability to manage multiple priorities and present technical findings to both technical and non-technical audiences.
Skills
- Data analysis and reporting
- Dashboard development
- Business intelligence
- Process improvement
- Analytical thinking
- Communication and presentation
- Problem-solving
- Organization and attention to detail
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$71781 - $81203 USD
Required Experience:
IC
