Client Care Specialist

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

Job Overview

The Client Care Specialist reporting into the Care Center Manager is responsible for the delivery of professional quality customer service through the effective use of organizational skills product knowledge administration and operations.

Duties & Responsibilities

• Ensure excellent customer service interacting via telephone email and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs offering possible solutions or follow-up as needed.
• Coordinate client service requests to ensure delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.
• Education Training & Qualifications
• Post-secondary degree or diploma in a related field
• One year experience working within customer service environment involving client care
• A high level of integrity ethics and compassion for the care of the deceased is required.

Skills & Abilities

• Teamwork oriented
• Strong problem identification and solving skills.
• Ability to effectively communicate verbally and written.
• Ability to multitask with multiple systems while interacting with customers
• Highly motivated energetic and able to thrive in a fast-paced environment.
• Ability to build and maintain relationships with corporate departments key business partners and customers.

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lifting/moving 100 lbs.
• Regularly exposed to low/moderate/high noise environment
• Regularly exposed to low/moderate/high heat environment

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• 3 national medical plans that pay 100% after the members deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness Accident and Pet insurance are offered as an employees choice
• Tax savings account: HSA Health and Dependent Care FSAs
• 401(k) Retirement plan

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit