Client Care Coordinator

SkinSpirit

Job Location:

California, CA - USA

Hourly Salary: $ 20 - 28

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Celebrating 20 years of excellence SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe effective medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results youre looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders were always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage appointment scheduling registration opening and closing transactions and client care.

What You Will Do

Candidate is required to work a combination of weekday weekend and evening shifts to include opening and closing shifts.
Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling moving and canceling appointments)
Actively promote the clinic treatments services products as well as programs promotions and/or discounts available
Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure always keeping the clients a priority
Perform opening and closing duties of the clinic
Efficiently provide basic office administrative support tasks including but not limited to mailing faxing sorting typing and filing
Maintain complete confidentiality in all guest matters in accordance with company policy
Assist with other duties and projects as assigned by management

What You Will Bring

Skills Knowledge & Expertise

High School Diploma or GED required; AA preferred
1 years of customer or sales experience required; experience in an aesthetic setting preferred
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
Ability to multi-task prioritize and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowledge of: Internet Outlook Excel Word and the ability to learn new software quickly
Social media experience is a plus
Excellent written verbal and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgement strong character and personality ethics and high standards of performance
Experience in medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

Prolonged periods of:
- Sitting at desk and working on a computer
- Repeating of same movements
- Talking and hearing
Occasional periods of:
- Standing walking use of hands and fingers handling or feeling
- Reaching with hands and arms
- Climbing or balancing stooping kneeling crouch or crawl
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24 hours) we offer Medical Vision and Dental insurance.

Notices for Applicants

Notice at Collection
Privacy Policy for California Residents
SkinSpirit participates in E-Verify; To learn more please visit - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We seek to hire on the basis of merit competence performance and business needs.

Required Experience:

What You Will Do

Candidate is required to work a combination of weekday weekend and evening shifts to include opening and closing shifts.
Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling moving and canceling appointments)
Actively promote the clinic treatments services products as well as programs promotions and/or discounts available
Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure always keeping the clients a priority
Perform opening and closing duties of the clinic
Efficiently provide basic office administrative support tasks including but not limited to mailing faxing sorting typing and filing
Maintain complete confidentiality in all guest matters in accordance with company policy
Assist with other duties and projects as assigned by management

What You Will Bring

Skills Knowledge & Expertise

High School Diploma or GED required; AA preferred
1 years of customer or sales experience required; experience in an aesthetic setting preferred
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
Ability to multi-task prioritize and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowledge of: Internet Outlook Excel Word and the ability to learn new software quickly
Social media experience is a plus
Excellent written verbal and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgement strong character and personality ethics and high standards of performance
Experience in medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

Prolonged periods of:
- Sitting at desk and working on a computer
- Repeating of same movements
- Talking and hearing
Occasional periods of:
- Standing walking use of hands and fingers handling or feeling
- Reaching with hands and arms
- Climbing or balancing stooping kneeling crouch or crawl
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds