Claims Specialist

Job Title: Claims Specialist
Company: BlueWave Express Car Wash
Location: Montgomery TX (In Office)
Hours: M-F 8:30 am to 5:30 pm (occasional half day Saturday may be required)
Department: Claims

About BlueWave Express Car Wash

BlueWave Express Car Wash is committed to delivering an exceptional wash experience while maintaining the highest standards of customer service and operational excellence. We are seeking a detail-oriented and customer-focused Claims Representative to join our team and support the investigation resolution and administration of guest claims.

Position Summary

The Claims Specialist is responsible for managing vehicle damage and customer incident claims from initial intake through final resolution. This role requires strong investigative skills excellent communication attention to detail and the ability to make fact-based decisions while maintaining a positive customer experience.

Key Responsibilities

Receive review and process customer claims related to vehicle damage and wash incidents.

Conduct investigations by reviewing incident reports photographs video footage repair estimates and supporting documentation.

Communicate professionally with store leadership guests repair facilities insurance carriers attorneys and internal stakeholders.

Document claim activity and maintain accurate records within company systems.

Coordinate inspections estimate reviews repair approvals and payment processing.

Create and send claim determination letters settlement communications and denial notices when appropriate. This includes email text and live phone calls.

Track claim status and ensure timely follow-up with all parties involved.

Identify trends and recurring issues and provide recommendations to reduce exposure to future claims.

Collaborate with site managers and operations teams to gather facts and support investigations.

Ensure compliance with company policies procedures and applicable regulations.

Qualifications

High school diploma or GED required; associate or bachelors degree preferred.

2 years of claims handling customer service insurance risk management or related experience preferred.

Strong written and verbal communication skills.

Excellent organizational and time management abilities.

Ability to review and analyze evidence objectively.

Proficiency with Microsoft Office Suite including Outlook Excel and Word.

Experience working with claim management CRM or incident reporting systems is a plus.

Ability to handle sensitive situations professionally while maintaining a customer-service mindset.

Preferred Skills

Experience in successfully managing verbal communication with guests.

Knowledge of vehicle damage assessment and repair estimating.

Experience reviewing surveillance or operational footage.

Understanding of liability investigations and claim resolution processes.

Ability to work independently and manage multiple claims simultaneously.

Benefits

Competitive pay

Medical dental and vision insurance

Paid time off

Career development opportunities

Supportive and team-oriented work environment

Why Join BlueWave

At BlueWave Express Car Wash youll play a key role in protecting our guests supporting our operations and helping ensure fair and timely claim resolutions. We value integrity accountability and customer service and were looking for professionals who share those values.

Apply today and become part of a growing team dedicated to operational excellence and guest satisfaction.