Claims Specialist I

Were currently seeking a Claims Specialist I to join our Headquarters team!The Claims Specialist I is responsible for managing and resolving accepted customer vehicle damage claims across Mister Car Wash retail locations. This role focuses on ensuring accurate claim review thorough documentation and timely resolution in alignment with company policies and operational standards. The specialist works closely with internal departments to coordinate repairs facilitate compensation and support a positive customer experience. While the role does not determine liability it plays a critical part in evaluating estimates validating repair scopes and issuing approvals for accepted claims. This position requires strong analytical and communication skills attention to detail and the ability to navigate sensitive situations with professionalism and You Will Do:Managing Open Claims until Resolution:Confirm claim acceptance or denial based on internal / field investigation findings. Help the field determine the most appropriate resolution for customer damage Review and Compare customer-submitted estimates to ensure alignment with Accepted repair estimates or request revisions as and Send Release Agreements when appropriate as a claim and maintain customer rentals during accurate and detailed claim records in the companys tracking and Stakeholder Communication:Serve as a liaison between field teams vendors and support departments (AP legal etc.).Occasionally communicate with customers on approved claims via Improvement and Compliance:Ensure compliance with internal policies insurance requirements and applicable audits and reporting efforts by providing accurate documentation and : The job duties above provide a general sense of the role; though additional duties may be assigned as You Will Shine:Education:High school diploma or GED :Minimum of 3 years of experience in claims handling customer service or risk in a retail automotive or service-based environment Wash experience with Microsoft Office Suite and claims management (if applicable):None required; insurance or risk management certifications a Skills and Abilities:Proficient in handling sensitive customer claims with professionalism and organizational and time management to analyze data and identify trends or written and verbal communication to work independently and collaboratively in a fast-paced with legal and insurance terminology is a understanding of risk management principles.