Claims Advocate

Seeking a dedicated and customer-focusedClaims Advocateto serve as the primary point of contact for clients requiring assistance with claims and insurance-related matters. This role involves acting as a liaison between clients insurance carriers and other stakeholders to ensure claims are processed efficiently and equitably. The ideal candidate will possess a strong understanding of agency claims processes and a commitment to providing excellent service.

• Support clients in initiating managing and resolving claims ensuring a seamless and positive experience.
• Serve as a subject matter expert on agency claims navigating policies and coverage to effectively advocate for client needs.
• Liaise between clients insurance carriers adjusters and other key stakeholders to facilitate timely and fair claim resolutions.
• Monitor claim statuses and provide regular updates to clients addressing potential issues or delays promptly and professionally.
• Educate clients on policies coverage options and claim processes to empower informed decision-making.
• Collaborate with internal teams to ensure client inquiries and issues are resolved in alignment with company policies.
• Build and maintain strong client relationships fostering trust and loyalty.
• Maintain accurate documentation of client communications claims statuses and related activities per compliance requirements.
• Stay updated on changes in insurance regulations policies and industry trends to better serve clients.

• 2-4 years of experience in agency claims or a related role with a proven track record of effective claims handling.
• Strong knowledge of insurance policies practices and procedures particularly related to claims advocacy and resolution.
• Exceptional interpersonal and communication skills with the ability to empathize with clients and deliver clear concise information.
• Proven organizational and prioritization skills with the ability to manage multiple claims and tasks in a fast-paced environment.
• High attention to detail and problem-solving abilities to ensure accurate and timely claim resolutions.
• Proficiency with relevant software and technology including claims management systems and Microsoft Office Suite.
• Insurance license (state-specific if required) or ability to obtain one within a designated time frame.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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