Civic Education Supervisor (Tour and Information Services Coordinator 4)

Some of What Youll Enjoy Doing Includes:

• Manage daily Civic Education program operations including tour scheduling logistics alternate location bookings and system configurations within the tour reservation system.
• Directly supervise tour staff by handling hiring training scheduling performance evaluations timesheets disciplinary actions and seasonal off-boarding with HR and IT.
• Create and distribute detailed daily tour plans while coordinating logistics and tenant space usage with agency partners stakeholders and legislative staff.
• Resolve escalated customer service and sensitive visitor issues using de-escalation techniques while promoting a welcoming accessible and viewpoint-neutral Capitol experience.
• Develop and administer interim civic activities and interpretive space for visitors.
• Develop and maintain all training manuals conducting annual training for new and returning guides as well as cross-training backup staff.
• Oversee internal and external communications regarding tour information daily schedules and program updates.
• Advise leadership on operational challenges and program improvements using firsthand experience stakeholder feedback and historical context.
• Act as the DES representative by managing buildings enforcing rules and Washington Administrative Codes (WACs) and collaborating with security personnel maintenance teams and stakeholders to resolve issues and plan public space usage.
• Provide direct visitor services support as needed during staff shortages including conducting tours supporting campus events and assisting volunteers employees and the public.
• Other duties as needed.
  
  
  

Required Qualifications

• Six (6) years of progressive experience in any combination of the following areas:
  • Community youth and public engagement.
  • Knowledge of civics the legislative process and/or Washington State history.
  • Speaking in front of large groups.
  • Giving tours or supervising a tour program.
  • Developing and creating educational activities and material.
• NOTE: Education in Business Social Sciences Communications or related field may be considered for experience on a year-for-year basis.

• Take action to learn and grow: Demonstrate a willingness to learn from new experiences seek feedback consider different perspectives and continuously improve knowledge skills communication and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers coworkers and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve providing support that is respectful timely and effective.

• Ability to navigate political or highly charged groups or customers.
• Proficient in the Microsoft Office Suite
• Ability to work with school-aged children.

How to Apply:
Interested We would love to hear from you! Click Apply at the top of this page to start your application. You can save the application and come back to it if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• Aletter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
  
• Acurrent resume detailing experience and education
  
• A current list of at least three (3) professional references with current contact information