Circa Sports Customer Service Representative

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: SPORTSBOOKSTATUS: FULL TIMEREPORTS TO: CUSTOMER SUPPORT MANAGER JOB SUMMARY:Work closely with the Sportsbook department to answer daily customer service inquiries. Act as customer service lead within the department interacting with guests via phone and email to ensure exceptional customer service levels. Resolve customer issues in a timely manner by utilizing resources to come to the best conclusion to help the guest. Perform responsibilities in accordance with all company standards policies and procedures within the Sportsbook JOB FUNCTIONS:Responsible for practicing supporting and promoting the Company Service Standards at all timesRespond to guest questions that come through the Circa Sports info and support email inboxes in a timely mannerAccess the Stadium back office platforms to look up guest accounts to assist in trouble shooting issuesExemplify a positive and professional attitude when interacting with guests and team membersDemonstrate knowledge in sports betting terminology to provide guests with accurate informationAbility to assist in information regarding events on property and booking reservations for Sportsbook seatingLead in the resolution of player disputesAll other essential job functions as neededQUALIFICATIONS:Ability to communicate effectively with guests team members and management in both written and verbal formMust have a full understanding of all wagers offered on betting board with ability to explain to customers as neededExcellent customer service skillsUnderstand and comply with all company departmental and Gaming Control Board rules and regulations policies and proceduresKnowledge of the sports betting industryMust be able to establish and maintain effective working relationship with team members and guestsMust be able to maintain Gaming work cardMust be at least 21 years of ageEDUCATION and/or EXPERIENCE:Minimum of one (1) year previous Sportsbook and/or Hospitality experience preferredExperience working in a customer service centered environment High School graduate or equivalent PHYSICAL MENTAL AND WORK ENVIRONMENT:Requires normal corrective vision range the ability to see color and the ability to distinguish letters numbers and to use a computer and type efficiently Manual dexterity to operate job related equipmentDISCLAIMER:This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).