Child Welfare Specialist Trainee 1-3 (Child Safety Response Center)

Department MISSION

To protect children empower families and strengthen communities so every child grows up safe stable and strong.

Department VISION

A future where every child thrives in a loving environment supported by empowered families and resilient communities.

Department VALUES

The Child Safety Response Center (CSRC) serves as the first point of contact for individuals reporting concerns of child abuse neglect or other child welfare issues. Operating as a 911-style call center for child abuse and neglect the CSRC receives and assesses reports through phone calls electronic submissions and other communication channels.

Customer Service Representatives (CSRs) gather critical information assess the nature and urgency of each situation and ensure the appropriate personnel and resources are notified in a timely and accurate manner. This role is essential to supporting the safety and well-being of children through prompt thorough screening assessment and referral. The position requires strong communication sound decision-making attention to detail and the ability to multitask effectively in a fast-paced high-stress environment.

Three years of experience in child welfare; OR

Six years of full-time work experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent.

A current drivers license and access to a personal vehicle.

NOTE:
The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

• Receive and screen intake reports via phone mail fax or email.
• Gather sufficient information needed to make an appropriate and sound decision at intake.
• Complete the required forms conducts thorough search via agency data systems and inputs reported information into data systems.
• Provide quality customer service through the use of listening skills interviewing skills and through the provision of information relative to community resources.
• Attends and participates in formalized training programs and seminars relative to child abuse/neglect and investigative techniques.
• Performs other duties as assigned.

In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individuals name appears on a SCR subsequent to December 31 2009 and whose duties include: investigations of child abuse or neglect supervisory or disciplinary authority over children direct care to a child or performance of licensing surveys.

In accordance with state laws selected candidates must pass the following checks before any final job offer will be made Drug Test Criminal Background State Central Registry and Louisiana State Police Sex Offender and Child Predator Registry.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid drivers license & access to a personal vehicle.

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in this application (i.e. relevant detailed experience/education). Resumes will notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

TrYan Kador via email