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Chief Operations Officer
Job Location:
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (23 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB SUMMARY
ACTION-Housing is looking for a dynamic collaborative experienced leader to join our team as the Chief Operating Officer (COO). Under the direction of the CEO the COO is responsible for overseeing ACTION-Housings operations building our capacity to continue to expand and deepen our impact. The COO will be a senior leader who can build and refine systems oversee strategic initiatives and manage people to thrive while maintaining a focus on providing high-quality affordable housing solutions to communities in need.
ESSENTIAL FUNCTIONS
Team Leadership
- Serve as a key member of the Executive Leadership Team partnering closely with the Chief Executive Officer and Board of Directors to establish strategic priorities and organizational direction.
- Provide visionary leadership mentorship and professional development to department leaders fostering accountability collaboration and high performance.
- Provide executive oversight to the leaders of the Agencys four program areas ensuring alignment with the organizations mission strategic initiatives and operational priorities.
- Promote collaboration among program leadership to strengthen cross-functional communication resource sharing and coordinated service delivery across the Agency.
- Establish and maintain in coordination with the CEO executive level contacts with government agencies major businesses and funding partners.
- Prepare and deliver reports presentations and recommendations to the CEO and Board of Directors regarding organizational performance strategic initiatives and operational outcomes.
Organizational Capacity Building
- Lead agency-wide initiatives that strengthen organizational capacity improve operational efficiency and support long-term sustainability.
- Partner with the leaders of the Agencys four program areas to identify operational challenges streamline processes and implement best practices that improve service delivery.
- Evaluate existing policies procedures and business processes implementing system-wide improvements that enhance effectiveness and consistency across all program areas.
- Partner with senior leadership to establish organizational goals monitor progress and ensure alignment with the Agencys mission.
- Establish performance measures for each program area and regularly review operational financial and programmatic outcomes to ensure goals and funding requirements are achieved.
- Champion continuous improvement by analyzing program outcomes and collaborating with department leaders to implement data-driven enhancements.
- Ensure appropriate use of technology within the agency. Develop and implement strategies to ensure that technology best supports the work of the organization.
- Oversee ACTION-Housings corporate facilities including our main office and satellite offices.
Operational Leadership
- Provide executive oversight for the Agencys programs ensuring operational excellence regulatory compliance fiscal accountability and consistent achievement of program objectives.
- Work with department leaders to set performance goals and timelines and monitor review progress and/or directly assist in meeting those goals as needed.
- Empower and develop staff to ensure that they identify and utilize the resources needed to function efficiently; foster growth and build operational capacity.
- Work with the leadership team and program directors to provide financial oversight develop annual operating budgets and long-range financial forecasting manage revenues and expenses and allocate resources.
- Review and approve program-related contracts to ensure appropriate scope fiscal responsibility compliance and alignment with organizational objectives.
- Ensure compliance with funding requirements for assigned departments.
- Oversee technology systems currently utilized and lead implementation of new systems and features.
- Act as the organizational liaison for IT vendors.
- Maintain a working knowledge of significant developments and trends in the affordable housing industry.
- Perform other related duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelors degree in business administration public policy urban planning nonprofit management or a related field. A Masters degree is preferred.
- A minimum of 7-10 years of senior management experience in the non-profit affordable housing for-profit or community development sector with a proven track record of managing operations and leading cross-functional teams.
- Strong experience in affordable housing project management service delivery and/or property management.
- Familiarity with government regulations funding models and compliance requirements related to affordable housing.
REQUIRED SKILLS/ABILITIES
- Expertise in operational management including budgeting financial oversight and process optimization.
- Ability to build and maintain relationships with a diverse range of stakeholders including community members government officials and private sector partners.
- Ability to influence inspire and introduce new systems and processes to be accepted and adopted.
- Excellent written and verbal communication skills including oral presentations.
- Strong understanding of risk management and compliance requirements for non-profit housing organizations.
- Proficient with Microsoft Suite or related software.
- Personable and comfortable interacting in diverse environments.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- General Office Environment.
- While performing the duties of this job the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
EEO CLAUSE
ACTION-Housing Inc. is an equal opportunity employer.
Required Experience:
Chief
About Company
Providing quality affordable housing and related services to Western Pennsylvania for 62
