Chief Operating Officer

JFS at Home

South Palm Beach County Florida

Full-Time Exempt Senior Leadership

JFS at Home a trusted nonprofit provider of private-duty home health care services is seeking a dynamic and experienced Chief Operating Officer (COO) / Alternate Administrator to lead day-to-day operations during a period of strategic growth and expansion.

This role is responsible for ensuring operational excellence across all core business functions including human resources client services scheduling finance compliance and risk management. The COO/Alternate Administrator will work closely with the CEO and leadership team to scale operations optimize systems strengthen quality assurance and maintain the highest standards of care for clients and families.

The ideal candidate is a mission-driven detail-oriented leader with deep experience in home care operations and strong knowledge of regulatory and compliance frameworks in Florida.

- Oversee the daily operations of the agency to ensure efficient compliant and high-quality service delivery
- Develop and implement operational strategies that support organizational growth scalability and sustainability
- Establish performance metrics and monitor KPIs across service lines
- Drive process improvement initiatives to enhance efficiency client satisfaction and staff engagement

- Provide direct leadership and oversight of Human Resources Scheduling/Client Services and Finance & Billing
- Ensure alignment and collaboration across departments to support seamless operations

- Serve as Alternate Administrator in accordance with Florida regulations
- Ensure compliance with all state federal and accreditation standards
- Oversee incident reporting quality assurance and policy development
- Manage agency insurance programs including liability and workers compensation

- Lead mentor and develop a high-performing operations team
- Foster a culture of accountability collaboration and mission-driven service
- Support workforce development and retention initiatives

- Partner on budget development financial forecasting and cost control
- Monitor financial performance and identify efficiencies
- Support revenue growth through improved utilization and service expansion

- Ensure exceptional client experience and service delivery
- Oversee quality assurance and satisfaction initiatives
- Resolve client concerns with professionalism and urgency

- Bachelors degree in Healthcare Administration Business Administration or related field (Masters preferred)
- Minimum 710 years of leadership experience in home health or related setting
- Experience overseeing HR scheduling and finance teams
- Knowledge of Florida home care regulations
- Experience with risk management and compliance

- Eligible to serve as Alternate Administrator in Florida
- Experience in nonprofit healthcare
- Familiarity with EMR scheduling and billing systems

- Strategic leadership
- Financial acumen
- Compliance expertise
- Communication skills
- Problem-solving
- Change management

JFS at Home is a division of Ruth & Norman Rales Jewish Family Services dedicated to providing compassionate high-quality in-home care that supports independence dignity and well-being. Serving South Palm Beach County JFS at Home combines professional expertise with a deep commitment to community and Jewish values.

- Mission-driven organization with meaningful community impact
- Opportunity to lead during a period of growth and innovation
- Collaborative values-centered leadership environment
- Competitive benefits package