Charter Operator III Corporate (Las Vegas)

The Charter Operations 3 role will support the travel arrangements for the Charter Program guests through assisting with the job functions of Charter Operations 1 and will assist the manager in data checking the work of the team and support the processes in place through training and role will act as a second level of customer service support to alleviate customer will be able to do all duties for both roles and will fill-in for the team members when needed.

• Works daily assigned tasks along with Charter Operations 1 & 2 to provide support training and growth for the team members.

• Provides leadership in all essential job functions with specific importance on conflict resolution error management and process improvement opportunities.

• Assist Charter Operations leadership in identifying training opportunities personnel conflicts and system development options to improve the charter operations workflow.

• Any other duties as requested.

• Must be 21 years of age or older

• High School Diploma or equivalent required

• 5 years Hotel / Casino / Call Center / Charter Operations leadership or training experience preferred.

• Strong computer knowledge of Excel preferred.

• Ability to communicate in English is required.

• Strong guest relations skills are required

• Must be able to communicate well in person on the telephone and in correspondence.

• Must be able to deal with upset customers and deliver unwelcome news.

• Must be able to pivot from day to day and hour to hour depending on the need of the business.

• Must be detail oriented timeline driven and able to adjust process to ensure timely and accurate details.

ADDITIONAL REQUIREMENTS

• Must be able to work and stand inside and outside sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.

• Must be able to respond calmly in crisis and stressful situations and work independently.

• Must be able to stoop bend jump twist crouch grip carry heavy loads and maneuver quickly on level surfaces as well as up and down stairs.

• Must be able to lift and carry up to 60 pounds.

• Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues.

• Must be able to see and remember the specific details of incidents and persons.

• Must be able to give court testimony when necessary and write detailed reports.

• Responds to visual and aural cues.

• Must be able to read write speak and understand English.

• Must be able to tolerate areas containing second hand smoke high noise levels bright lights and dust.