Chargeback Analyst
Job Location:
Job Location:
Draper, UT - USA
Hourly Salary:
$ 26 - 27
Hourly Salary:
Posted on:
1 hour ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Chargeback Analyst requires:
- Chargeback Merchant Dispute Incoming Dispute Issuing Chargeback Outgoing Dispute Salesforce Zendesk QuickBase Excel Google Sheets Smart Sheets
- At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side reviewing researching and building representment/rebuttal documentation
- At least 2 years of customer service experience including handling sensitive or disputed-transaction conversations
- Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
- Strong data analysis and investigative reporting skills
- Strong Excel skills including building spreadsheets models and reports
- Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
- Experience with QuickBase (used as the dispute management system)
- Familiarity with Google Sheets and Smart Sheets
- Familiarity with Claude/AI tooling
- Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services) Marqeta Adyen ComData and comparable dispute processors.)
