Center Care Team Care Navigator, Bilingual

Care Navigator BilingualJob Summary:The Care Navigator plays a crucial role in providing a positive welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers ensuring every member has a positive experience and has their care needs ideal candidate will have a strong customer-service orientation be passionate about senior care and never hesitate to go the extra mile to ensure a positive member members upon arrival and help them feel safe and at home navigating them through a seamless and clear check-in processUpdate member information in the electronic medical records systemSchedule appointments and coordinate referrals for a multi-disciplinary care teamAssist members with filling out paperwork through electronic kiosks as neededRequest medical records and upload documentation to electronic medical records systemField questions from prospective and established members as well as their adult childrenManage phone line by answering incoming calls taking detailed messages and conveying pertinent details to the right individualAssist with center events as neededRequired Skills/Abilities:Excellent customer service skills with a positive and welcoming demeanorPassion for providing a quality experience for our senior membersAbility to work effectively with diverse populations including staff providers members family members insurance carriers vendors and the publicWorking knowledge of medical terminology insurance and/or electronic medical record systemsHigh level of organization and attention to detailStrong written and verbal communication skillsProficient PC skills including Microsoft Office SuiteAbility to maintain professionalism and flexibility in a changing work environmentEducation and Experience:Associates degree preferred or equivalent experienceMust be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection processMinimum of one year of work experience in a clinical setting or similarExperience working with EMR systems a plusEmbodies and serves as a role model of ArchWell Healths Values:Be compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thingAbout ArchWell Health: At ArchWell Health were creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship routine wellness and staying active our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard listened to and given ample time by their physicians to live well later in value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable accessible neighborhood centers where older adults can feel at home and become part of a vibrant wellness-focused community. Were passionate about caring for older adults and united by the belief that caring has the power to change everything for our Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race color religion age sex sexual orientation gender identity national origin disability veteran status or any other protected Updated: 2024.04