Job Title: CEAP Case Manager
FLSA Classification: Non-Exempt (Overtime Eligible)
Supervisor: Director of Community Programs
Pay Grade: Grade 8 Step depending on experience and qualifications
Schedule: Monday through Friday 8:00 am to 5:00 pm 12 Month Full-time Employee
The individual selected for the position must be able to perform the essential functions of the position either with or without reasonable accommodation.
Job Summary:
The CEAP Case Manager supports low-income individuals and families by helping them access utility assistance through the Comprehensive Energy Assistance Program (CEAP). This position involves eligibility screening documentation review and referrals to other community resources. The CEAP Case Manager plays a key role in helping households maintain essential services and move toward greater stability.
Job Duties:
1. Conduct intake interviews with clients seeking energy assistance to determine program eligibility.
2. Accurately collect review and verify required documentation for program compliance.
3. Explain CEAP guidelines program eligibility requirements and application procedures to clients.
4. Enter and maintain accurate client information in the agencys data management systems.
5. Prepare client files and documentation for audit readiness and ensure confidentiality of client information.
6. Collaborate with utility vendors to facilitate timely payments and resolve service-related issues.
7. Educate clients on energy conservation practices and other available community resources.
8. Provide referrals to other EOAC programs and external agencies for additional supportive services.
9. Assist in outreach efforts including community events to promote awareness of CEAP services.
10. Ensure clients receive timely respectful and accurate service with strong follow-through.
Additional Duties:
1. Attend meetings travel to conferences or attend trainings on behalf of EOAC or the position.
2. Perform other related duties as assigned to support both operational and programmatic success.
Competencies:
1. Ensures accuracy in data entry documentation and compliance with CEAP program requirements.
2. Provides respectful responsive and compassionate assistance to clients in crisis or in need.
3. Effectively prioritizes tasks to manage an active case load of approximately 60 client files per week while meeting case processing timelines in a fast-paced environment.
4. Clearly conveys information to clients and team members both verbally and in writing.
5. Identifies client needs and resolves barriers to accessing utility and energy assistance services.
6. Creates and maintains organized and accurate physical and digital records that support program reporting and audit readiness.
7. Handles sensitive client information with discretion and adheres to privacy standards.
8. Responds positively to changes in procedures client needs and regulatory requirements.
9. Works cooperatively with team members utility companies and community partners to ensure client success.
10. Engages respectfully and effectively with individuals from diverse socioeconomic and cultural backgrounds.
Required Qualifications
1. High school diploma or equivalent.
2. Experience working with low-income and underserved populations
3. Basic computer and data entry skills
4. Strong organizational skills and attention to detail.
5. Excellent interpersonal communication and customer service skills.
Preferred Qualifications
1. Bilingual in English and Spanish
2. Prior experience with CEAP LIHEAP or other income-based assistance programs
3. Familiarity with case management software or client intake systems
Economic Opportunities Advancement Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
At Economic Opportunities Advancement Corporation we are committed to fostering a workplace that values individual talent professional excellence and opportunity for all. We recognize that a variety of skills and experiences contribute to success in this role. If you believe your abilities align with the responsibilities of this position and our mission we encourage you to apply. We are dedicated to investing in the growth of our employees and welcome applicants who are eager to contribute to our work serving the community.
I hereby affirm that all information provided in this application is true and accurate to the best of my knowledge and understand that any deliberate falsification misrepresentations or omissions of fact may be grounds for rejection of my application or dismissal from subsequent employment.
I authorize the references listed on the previous page to give you any and all information concerning my previous employment and any pertinent information they may have personal or otherwise and release all such parties from liability for any damage that may result from furnishing same to you.
I understand as part of the hiring process EOAC may obtain criminal history record information on individuals it intends to employ as required by applicable federal state and local laws. This includes compliance with the Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681 et seq.) and Texas Labor Code Chapter 411 (governing access to criminal history records from the Texas Department of Public Safety). By applying for this position I consent to a background check which may include criminal history information as part of the employment process. EOAC does not discriminate against applicants based on criminal history unless such information is directly related to the job as permitted by law.
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