Casino Host

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

The following duties are representative of the role and are not intended to be all-inclusive:

Player Development & Revenue Growth

• Develop and manage a portfolio of players to drive visitation loyalty and revenue.
• Proactively identify acquire and cultivate new players through on-floor engagement and outreach.
• Monitor player activity and profitability; adjust engagement strategies accordingly.
• Achieve or exceed established performance goals related to revenue trips and player worth.

Relationship Management & Guest Experience

• Build strong personalized relationships with players through consistent communication (in-person/on-property phone email and events).
• Serve as the primary point of contact for assigned players ensuring a seamless and high-quality guest experience.
• Anticipate guest needs and coordinate hospitality arrangements including dining accommodations and special requests.
• Resolve guest concerns quickly and professionally exercising sound judgment and discretion.

Marketing & Outreach Execution

• Execute outbound sales and marketing efforts including calls emails and event invitations.
• Develop targeted guest lists and support the execution of promotions events and VIP experiences.
• Maintain a visible and active presence on the casino floor especially during peak periods and special events.

Complimentary & Credit Decisions

• Evaluate and issue complimentary services based on player value activity and established guidelines.
• Understand and follow all procedures related to player credit where applicable.

Administrative & Operational Responsibilities

• Accurately document all player interactions preferences and activities in company systems.
• Utilize available data and tools to inform outreach strategies and maximize player engagement.
• Review inactive or declining accounts and implement re-engagement strategies.
• Collaborate cross-functionally with operations food & beverage and other departments to deliver a cohesive guest experience.

Compliance & Professional Standards

• Maintain strict confidentiality of all player and company information.
• Ensure all activities comply with company policies and applicable regulatory requirements.
• Represent the company professionally in all guest and internal interactions.

• Associates or Bachelors degree or equivalent experience preferred.
• Prior experience in casino operations player development sales or high-touch customer service strongly preferred.
• Strong interpersonal and relationship-building skills with a service-oriented mindset.
• Ability to analyze player activity and make informed business decisions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn internal systems and tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be at least 21 years of age and able to obtain all required licenses.
• Must be able to stand and walk for extended periods on the casino floor.
• May be required to lift up to 25 pounds occasionally.
• Work is performed in a casino environment with moderate to high noise levels.
• May be exposed to secondhand smoke.
• Role may require attendance at off-site events and local travel.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer