Case Manager- Guadalupe Home

Summary:

Case Manager is responsible for implementing day-to-day and long-term case management services to residents of Guadalupe Home both in the home and out in the community when applicable. Assess needs of each resident and her child assisting in the development of comprehensive service plans for the assigned residents. This role also provides case management services to clients in an integrated multi-cultural setting. The Case Manager will work with community resources and other community-based providers/representatives to coordinate monitor evaluate and advocate for services to meet each residents specific needs in tracking performance measures and goal path created for each resident.

Position Responsibilities:

• *Pass TPCN Counselor Certification exam with 80% or better annually/as required
• *Properly bill TPCN and/or other agency utilized systems provided to residents
• *Gain a working knowledge of staff policies and guidelines.
• *Maintain positive culturally competent relationships with residents and staff.
• *Utilize training in trauma informed consequences when redirecting resident behavior.
• Documents and reports to Program Director on resident progress maintain statistical records and perform other record keeping functions as required by the agency in files and through data entry including agency software and TPCN.
• Exercises time management skills to provide efficient and productive case management services to all residents.
• May attend court hearings TDFPS staffings Circle of supports etc. for residents on their assigned caseload.
• Ensure all resident files/records are current with appropriate documentation included such as admission assessments service plans/reviews case notes goals/reviews current court orders and appropriate consents and agreements; work/school documentation educational testing discipline referrals etc.
• Responsible for inputting information; admission and discharge resident data and measurement data via agency data bases.
• Assist in development and facilitate implementation of admission assessments and service plans to ensure quality care and compliance.
• Assist in planning and coordinating intervention strategies appropriate for each residents identified needs. Develop new goals and strategies as needed.
• Adopt a proactive stance on behalf of each resident on his/her caseload. Ensure all residents served have appropriate advocacy support internally and externally.
• Refer to community agencies as necessary and appropriate including referrals to Medicaid WIC etc.
• Actively participate in all team meetings to ensure quality care and accurate and informed services by all team members. Assist in special projects activities and events as needed.
• Attend local seminars conferences and training to increase knowledge and skill for professional development.
• Assist with driving residents to appointments when needed.
• Meet with clients on a minimum of a weekly basis and adjust their schedule to ensure all clients receive case management convenient to the various clients schedules
• Continually assess ongoing changes in behavior circumstances or conditions that may affect child safety.
• Complete measurement and outcomes and client goals in agency data base.
• Demonstrate client progress toward risk reduction achievement of treatment goals and positive case outcomes
• Assist with implementation of social and recreational activities for residents as needed.
• Must complete all required professional development assigned in a timely manner
• Must be sensitive to the service populations cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Program Director Senior Director or Vice President.

Competencies:

Advocacy

Adaptability

Communication

Interpersonal Awareness

Thorough

Minimum Qualifications:

• Education
  • Bachelors degree in social work behavioral sciences or related field.
• Experience
  • Minimum of 1-year volunteer or paid experience working as a case manager with vulnerable populations in a child welfare setting or Non-profit setting.
  • Minimum of 3 years case management experience may be substituted for Bachelors degree.
• License and Credentials
  • Must be at least 21 years old
  • Have a valid driver license and clean driving record
  • Have valid vehicle liability insurance
  • Ability to pass DFPS DPS and Sex Offender background checks
  • Bilingual English/Spanish preferred

Minimum Knowledge and Skills:

• Extensive working knowledge of trauma informed care and client advocacy
• Experience with computer software using Microsoft Suite and Adobe
• A solid grasp of child development and adolescents
• Must be detail oriented organized self-motivated work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes 25% local and 0% overnight.