Case Manager ECM (Bilingual Required)

FCNI is a community focused non-profit based in San Luis Obispo CA. We work in partnership with San Luis Obispo County agencies and other community-based organizations to provide hope stability support and empowerment to those in need. Our mission could not be accomplished without the dedication passion and commitment of our incredible team. Our employees are truly our most valuable asset. The collective sum of the individual differences life experiences knowledge inventiveness innovation self-expression unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and our collective achievements as well.

The ECM Case Manager serves as the primary point of contact for clients coordinating care across multiple systemsincluding medical behavioral health and social service providers. This role involves conducting needs assessments developing individualized care plans advocating for client needs facilitating access to resources such as housing and benefits and ensuring that care is person-centered. The Case Manager works closely with the clients care team to promote positive health outcomes.

COMPENSATION

• Starting hourly rate: $23.00 -$34.50 per hour (DOE)
• Full Time Non-Exempt classification per FLSA
• Spanish Bilingual differential - 10% increase on the employees hourly base rate of pay
• Mileage reimbursement $0.76 cents per mile
  

BENEFITS

• Eligible to enroll into benefits on the 1st of the month following employees first day of employment. These are all high quality and comprehensive plans.
  • FCNI will cover 75% of employees premium and 60% of employees dependents premium on the primary plan offered-Cigna PPO Health Benefit Vision and Dental PPO.
    
• 403(b) plan which allows employees to contribute a portion of their salary pre-tax toward their retirement with a monthly employer match. Eligibility provisions apply.
• 13 paid holidays annually
• 17 days of PTO accrued annually (increases after 3 years of service)

QUALIFICATIONS

• Associate degree preferred Bachelors degree in Social Work Psychology or a related field preferred
  • One (1) year of direct experience in a Behavioral Health or Social Services setting such as outpatient clinics facilitates and/or related community-based organizations preferred
• Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
• Excellent communication skills (verbal written and interpersonal)
• Excellent time management organizational and multi-tasking skills
• High level of accuracy and attention to detail
• Ability to maintain discretion and confidentiality with sensitive information

RESPONSIBILITIES

• Conduct assessments of client strengths needs and goals through interviews screenings and evaluations to develop individualized case plans in collaboration with clients.
• Provide one-to-one education and life skills training sessions workshops and group activities to teach clients practical skills and strategies for daily living. Adapt training methods and materials to accommodate diverse learning styles cultural backgrounds and developmental levels.
• Assist clients with setting achievable life skills goals and helping to break them down into manageable steps. Monitor client progress toward goals providing ongoing feedback reinforcement and support to promote success.
• Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights available resources self-advocacy strategies to promote autonomy and self-sufficiency.
• Contact clients with internal and external service providers agencies community resources and support networks including vocational training programs education classes and social services agencies.
• Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access.
• Provide emotional support active listening and validation to clients in distress. Assist clients in developing ongoing strategies problem-solving skills and access to community resources to address immediate needs such as emergency shelters mental health crisis support and/or legal assistance.
• Maintain accurate client records documenting screenings assessments case plans and case notes following agency documentation standards and timeline policies. Prepare and submit reports as required by contractual and regulatory agencies documenting client progress service utilization and outcomes.
• Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information.
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients. Participate in case consultations team meetings and multidisciplinary meetings to discuss client progress case plans and coordinator of services.
• Other duties and projects as assigned.

Equal Employment Opportunity
FCNI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender identity national origin age veteran status disability genetics or any other characteristic protected by addition to federal law requirements FCNI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager