Carestream 360 Enablement Lead
Job Location:
Colorado, TX - USA
Yearly Salary:
Posted on:
Vacancies:
Job Summary
Innovation that sparks imagination. Continue on to your next challenge with us.
Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial medical electronic and other applicationsall backed by a global service and support network. Carestreams diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.
At Carestream we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team!
Compensation: $120100 - $150100 per year
*This range reflects Carestreams good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidates experience industry knowledge technical and communication skills and other factors that may prove relevant during the interview process as well as geographic market differentials for the position.
Position Summary:
The Carestream 360 Product & Customer Enablement Lead serves as the cross functional program creator for the Carestream 360 digital platform and post sale customer experience. The role partners closely with Sales Service Sales Technical Support and other various internal teams to align processes and establish best practices through consistent support and scalable delivery that enables customers to effectively use and realize ongoing value from Carestream 360. Focus on creating a viable training protocol and roll out for customers. Success is driven through strong team collaboration clear performance metrics and a focus on repeatable well defined outcomes.
Position Responsibilities:
Assist with pre sales product demonstrations in partnership with the Sales and Service Sales teams.
Lead the end to end onboarding and implementation experience for Carestream 360 customers from initial customer engagement through go live.
Align implementation requirements with quoting entitlement and support processes to ensure accurate setup and delivery.
Support data readiness and validation activities including installed base accuracy device eligibility software levels and RMS connectivity.
Manage post sale data cleanup processes in coordination with Service Sales and other internal teams.
Ensure dashboard setup configuration and go live are completed smoothly to support ongoing operation.
Support customer training enablement activities and usage reviews to support successful adoption and ongoing product use.
Provide post go live support while maintaining clear communication coordinating issue resolution with internal teams and ensuring continued engagement as customers transition into regular use of the product.
Support customer growth and retention by helping customers understand and realize ongoing value from Carestream 360.
Coordinate and participate in pre-sale strategic activities to drive further platform adoption
Partner with Product Management and R&D teams to share customer feedback and help inform future Carestream 360 enhancements and capabilities.
Required Skills & Education:
10 years in Customer Success Implementation Professional Services or similar roles.
Experience leading crossfunctional B2B software implementations.
Excellent customerfacing communication skills and experience in demonstration selling or other in-person customer activities
Desired Skills:
Healthcare imaging quality control or regulated industry experience.
Familiarity with subscription services and analytics platforms.
Work Environment:
Remote with 50% or more travel
Physical Requirements:
Ability to travel extensively
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.
Applying for a job with Carestream
All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process please click accommodations
Requisition ID: 4749
About Company
The work we do matters. And at Carestream, our products help the world be a healthier and safer place. From our x-ray products for pediatrics, sports medicine, or veterinary hospitals, to our non-destructive testing ensuring aircrafts and pipelines are safe. And it couldn’t be done wi ... View more
