Career Navigator

JobTitle:CareerPlanner

Reportsto: Operations Manager

PositionClassification:Non-exempt

PrimaryObjectivesofPosition:TheCareerPlannerisresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning program services andappropriate referrals.

EssentialJobFunctions:

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Outreach within the community
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindevelopingevaluatingandeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplansreferrals to jobs placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.

Other Job Duties:This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management company reserves the rightto revise or change job duties as schedules asrequired including requiring overtime.

RequiredCompetencies:ExtremeCustomerServicefocuslearningorientationcommunicationproficiency teamwork orientation technical capacity and recruiting experience.

Qualifications:

Education:Bachelors degree in social servicesHumanResourcesCommunicationsBusinessor equivalent experience isrequired.

Experience:Minimumoftwoyearsexperienceindirect Employment Specialist/staffing experience Insurance customer service sales and administrative experience.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities:Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws policies and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

AdditionalRequirements:Musthavevaliddriverslicenseandadequatevehicleinsurancecoverage.

Benefits:Insurance:HealthLifeDentalandDisabilityPTOPaidHolidays401KFlexibleSpendingAccount