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Care Navigator (Community-Based & Field Navigation) New York
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 25 - 26
Hourly Salary:
Posted:
29 October 2026 (11 hours ago)
Posted:
Application Deadline:
26 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Care Navigator supports Medicaid members and other eligible populations participating in New York Social Care Network (SCN) 1115 Waiver In Lieu of Services (ILOS) Value-Added Benefit (VAB) and related programs. The role helps individuals identify and address health-related social needs by connecting them with appropriate services and resources.
This position delivers person-centered culturally responsive and trauma-informed navigation through community-based field telephonic and technology-enabled settings. The Care Navigator reports to the Care Navigation Program Manager and works in a New York-based hybrid role requiring regular local travel with occasional travel within New York State.
The ideal candidate is equally comfortable engaging individuals at a busy community event building relationships with partner organizations and providing ongoing navigation support by phone. They are passionate about improving health equity connecting people to critical services and serving as a visible trusted presence within the communities they support.
Hourly Range: $25-26/hour
NOTE: This is two openings for any posted location in New York. Please only apply for ONE position.
Responsibilities include but are not limited to
- Conduct standardized health-related social needs screenings in accordance with state and program requirements in community partner organization virtual and telephonic settings
- Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs
- Provide in-person screening and navigation support at community events health fairs enrollment events and outreach activities
- Build and maintain relationships with community-based organizations healthcare providers and local partners to increase awareness of available social care services
- Serve as an embedded Care Navigator within designated partner organizations as assigned providing on-site screening referral coordination and navigation services
- Initiate monitor and close referrals within designated referral management platforms
- Accurately document service activities encounters outcomes and time spent in accordance with program billing and reporting requirement
- Perform closed-loop referral follow-up activities to confirm successful service connections and identify unresolved barriers
- Conduct outreach attempts and engagement activities in accordance with program timelines and documentation standards
- Educate individuals caregivers and community stakeholders regarding available benefits community resources and social care services
- Coordinate with healthcare providers managed care organizations community-based organizations and other stakeholders to support continuity of care
- Represent the organization professionally in community settings and act as an ambassador for care navigation programs and services
- Escalate complex cases urgent social needs safety concerns or barriers to supervisory or clinical staff as appropriate
- Maintain compliance with HIPAA confidentiality requirements and all applicable federal state and program regulations
- Meet productivity quality timeliness documentation and engagement standards established by the organization and program requirements
- Participate in ongoing training workflow development community engagement initiatives and quality improvement activities
- Support reassessment renewal and recertification activities as required by program guidelines
Required Skills and Experience
- Minimum of 2 years experience in healthcare social services behavioral health community outreach case management care coordination human services or a related field
- Experience engaging individuals from diverse communities and backgrounds with empathy professionalism and cultural humility
- Ability to build rapport quickly in both community-based and telephonic settings
- Experience conducting direct client interactions in-person telephonically or through community outreach activities
- Strong verbal written and interpersonal communication skills
- Ability to present information effectively to individuals families community partners and stakeholders
- Strong organizational skills with the ability to manage multiple priorities locations and deadlines simultaneously
- Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements
- Proficiency with Microsoft Office applications and technology platforms used for documentation and referral management
- Ability to work independently exercise sound judgment and adapt to changing community and program needs
- Valid drivers license reliable transportation and ability to travel regularly throughout assigned service areas
- Ability to routinely use laptops smartphones and other mobile technology while working remotely and in the field
Preferred Skills and Experience
- Training or certification in Trauma-Informed Care Motivational Interviewing Crisis Intervention and/or De-escalation Techniques
- Experience working within New York Medicaid Social Care Network (SCN) Managed Care 1115 Waiver or Health Equity initiatives
- Experience providing care navigation care management community health worker services outreach health coaching benefits navigation or case management
- Experience conducting community outreach tabling events health fairs enrollment events or grassroots engagement activities
- Experience working with individuals experiencing food insecurity housing instability behavioral health conditions substance use disorders transportation barriers justice involvement or other social determinants of health
- Bilingual proficiency preferred particularly Spanish Mandarin Cantonese Russian Bengali Haitian Creole Arabic or other languages commonly spoken in New York communities
- Established knowledge of community resources and service networks within New York State
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Company Overview
Moms Meals is a home-delivered meal service providing fully prepared refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community Moms Meals could be the place for you! We are a family operated business looking for fun compassionate and friendly people who want to make a difference in the lives of others.
EEO
Moms Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race religion national origin ancestry color gender age disability sexual orientation or military status.
